Receptionist

About the Role

This part-time receptionist role offers a perfect balance of variety and structure, with 19.5 hours spread across Monday, Wednesday, and Friday shifts, plus Saturday cover on a TOIL (time off in lieu) rota. You’ll be the hub of a busy small animal practice, managing everything from booking consultations and handling payments to coordinating vets’ and nurses’ diaries and processing medications.

You’ll be based at the Norwich Chapelfield branch, which is part of an established group with five practices across Norfolk. The reception team provides cover across all five sites (Norwich, Wymondham, Costessey, Long Stratton, and Brooke), so you’ll get to know a wider network of colleagues and clients. It’s a role with genuine variety and the opportunity to develop real expertise in a busy practice environment.

Key Responsibilities

• Booking in clients and small animal consultations with efficiency and care
• Processing payments and handling financial transactions accurately
• Answering telephones and managing client enquiries
• Coordinating veterinary surgeons’ and nurses’ diaries
• Handling medication orders and administrative tasks
• Providing holiday and sickness cover at the four sister practices when needed
• Supporting the smooth day-to-day running of a multi-site practice group

Requirements

• Excellent communication skills and a friendly, professional manner
• Strong time management, problem-solving, and organisational abilities
• Good computer skills and ability to learn new systems quickly
• Full UK driving licence (required for flexibility across multiple sites)
• Local knowledge of Norfolk is beneficial but not essential
• Initiative and confidence in a fast-paced environment

Benefits

• Salary: Up to £12,423.80 per annum (depending on experience)
• Leave: 6.6 weeks annual leave, plus an additional day added to your holiday allowance for your birthday
• Family-friendly policies: Enhanced maternity, paternity, adoption, shared parental, and surrogacy pay
• Wellbeing: Cycle to work scheme and dedicated employee wellbeing initiatives
• Support: Non-accidental injury support available
• Professional development: Learning and development opportunities through the IVC Evidensia Academy
• Rewards: Pawsome Benefits—a reward gateway offering discounts and cashback with hundreds of retailers
• Pension: Workplace pension scheme
• Staff discount: Discounted pet care for your own animals
• Training: Online training courses provided to support your development

About the Practice

Chapelfield Veterinary Partnership is a long-established beacon of high-quality veterinary care across Norwich and Norfolk. The practice operates five small animal locations (Norwich, Wymondham, Long Stratton, Brooke, and Costessey) and a dedicated equine centre at the purpose-built Brooke site. The team is known for creating a friendly, supportive environment where colleagues work collaboratively to deliver excellent care.

As part of IVC Evidensia, the practice combines the personal touch of an independent with the resources and professional development opportunities of a larger organisation. You’ll join a welcoming team committed to both clinical excellence and employee wellbeing.