Client Care Co-ordinator (Veterinary Receptionist)

About the Role

This is a part-time receptionist position offering 19.5 hours per week across a rotating shift pattern. You’ll be the welcoming hub of Cromwell Vets St Neots, the first point of contact for clients and their pets. The role combines front-desk duties with administrative support, and you’ll occasionally assist clinicians during consultations—getting hands-on experience across the practice.

The shift pattern alternates weekly, with consistent Monday evening hours, varying Tuesday and Friday slots, and rotating weekend cover (1 in 4 Saturdays or Sundays in Huntingdon, 9-hour shifts). A valid driving licence is essential, as you’ll need to be flexible to cover across Cromwell’s multiple branches.

Key Responsibilities

• Welcome clients and pets upon arrival in a warm, professional manner
• Answer telephones with clarity, empathy and confidence, resolving enquiries efficiently
• Manage appointment diaries to ensure smooth scheduling of veterinary and nursing consultations
• Handle cash and till operations, including debt management and chasing outstanding balances
• Process administrative tasks: email enquiries, online booking requests, and general office support
• Occasionally assist during consultations with animal handling for blood samples, euthanasia support, and other clinical procedures

Requirements

• Valid UK driving licence (essential)
• Flexibility to cover shifts across all Cromwell Vets branches
• Strong administration and organisation skills
• Confident telephone manner
• Reception or client care experience
• Competence with cash handling and till operation
• Proficiency with Microsoft Word, Excel and Outlook as a minimum
• Previous veterinary or medical surgery experience (desirable, not essential)

Benefits

• 25 days annual leave plus one Birthday Day (non-contractual)
• Life assurance at 4x salary
• Pension scheme: 3% employer contribution, 5% employee (Salary Sacrifice)
• Enhanced sick pay and family leave
• E-cars Salary Sacrifice scheme (permanent staff only)
• Cycle to Work Scheme (permanent staff only)
• Refer a Friend bonus scheme
• Pet insurance discount
• Discount platform via Benefits Hub
• Reduced Pure Gym membership
• Associate Assistance Programme (employee wellbeing support)
• Eye care scheme
• Headspace mental health app access
• Annual flu voucher
• BVRA training opportunities to develop your skills within the role

About the Practice

Cromwell Vets has been delivering exceptional veterinary care to Cambridgeshire’s pets for over 100 years. The practice is renowned for its outstanding 24-hour care and, notably, for exceptional staff retention—many clinical team members have worked there since graduation and numerous admin staff have been with the practice for over 20 years, creating a genuinely stable, supportive culture.

Cromwell Vets is part of Linnaeus, a company of Mars Veterinary Health, the world’s largest family-owned veterinary business. Being privately owned allows the group to focus on long-term values and purpose—creating a better world for pets—rather than short-term profit. You’ll have access to a network of over 6,000 associates, specialists across the UK and internationally, comprehensive wellbeing support, and genuine development opportunities.