Client Finance Administrator

About the Role

Davies Veterinary Specialists is seeking a Finance Administrator to join its busy referral centre, reporting to the Finance Manager. You’ll be at the heart of the practice’s financial operations, handling everything from daily takings reconciliation to client insurance claims—working both independently and as part of a collaborative team.

This full-time position is based at Manor Farm Business Park in Higham Gobion, nestled in the beautiful Hertfordshire/Bedfordshire countryside, just 50 minutes from London by train. You’ll work 40 hours per week with Saturday cover on a rota basis (approximately 1 in 6-8 weeks), supporting the clinical teams and clients of one of Europe’s largest small animal referral centres.

Key Responsibilities

• Reconcile daily takings and maintain accurate financial records
• Process billing, sales charges, and client payments
• Assess and submit insurance claims promptly, including direct claims where clinical history review is needed
• Handle client finance and insurance queries—both verbal and written communication—guiding policyholders through the claims process and keeping them informed
• Ensure timely payment of insurance shortfalls, excess amounts, and co-payment liabilities
• Manage credit control for outstanding payments and insurer settlements
• Conduct telephone and face-to-face discussions with clients to resolve billing matters

Requirements

• Proven experience in finance administration, billing, or a similar role
• Strong attention to detail and organisational skills
• Ability to work independently and collaboratively in a busy environment
• Excellent communication skills (verbal and written)
• Proficiency with financial systems and data entry
• Customer service mindset with the ability to handle sensitive financial discussions professionally

Benefits

• Salary: £26,500 per annum
• 5 weeks holiday plus bank holidays and birthday leave
• Employer contribution pension scheme
• Life assurance and income protection
• Enhanced sickness pay and equal family leave
• Staff discount schemes
• Wellness programme including employee assistance programme, eyecare vouchers, free annual flu jab, and cycle-to-work scheme
• Recruitment referral reward scheme
• Career progression opportunities

About the Practice

Davies Veterinary Specialists is one of Europe’s largest and most diverse small animal veterinary referral centres, with a team of over 200 dedicated professionals. Founded over 20 years ago, Davies is a recognised leader in the veterinary referral sector, offering a comprehensive range of multi-disciplinary services. The practice is renowned for its pioneering sustainability initiatives, including achieving the Investors in the Environment Green Award and numerous other accolades.

Davies Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the world’s largest family-owned veterinary company. As part of Linnaeus, the practice benefits from a strong commitment to staff wellbeing, with mental health first aiders throughout the organisation and a confidential employee assistance programme available to all. The culture emphasises excellence, inclusivity, and creating a better world for pets—which starts with a better world for the people who care for them.