Veterinary Receptionist

About the Role

End Cottage Vets is seeking a caring, motivated receptionist to join the front-of-house team in Howden. This is a 30-hour per-week permanent role, offering flexibility between weekday and weekend shifts. As often the first point of contact with clients, you’ll be the practice’s human face—balancing efficiency, empathy, and professionalism as you help pet owners and support the clinical team behind the scenes.

Your schedule will include weekday shifts (08:00–15:00 or 12:30–19:30) plus Saturday mornings on a 1:3 rota (08:00–13:00 or 08:00–14:30). The role blends customer care with smooth administrative operations, ensuring nothing falls through the cracks.

Key Responsibilities

• Welcome clients and visitors to the practice with a friendly, approachable manner
• Answer telephone calls, relay messages, and provide caring customer care advice
• Book appointments and process client requests using the practice management system, maintaining accurate patient records for the clinical team
• Administer prescription requests for internal and external pharmacies
• Process payments, generate invoices and receipts, and liaise with the clinical team on correct charging
• Keep the reception area clean, tidy, welcoming, and fully stocked

Requirements

• Reception or client care experience
• Ability to work independently
• Strong organizational and communication skills (implied by role nature)

Benefits

• 5 weeks holiday plus bank holidays and birthday leave
• E-car salary sacrifice scheme
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including employee assistance program, eyecare vouchers, free annual flu jab, and cycle-to-work scheme
• Recruitment referral reward scheme

About the Practice

End Cottage Vets, located in Howden, East Yorkshire, treats small animals—from cats and dogs to rabbits and chickens—with dedicated care. The practice is staffed by experienced veterinary surgeons and nurses who have access to modern equipment and facilities to deliver quality treatment. The team prioritizes pet welfare above all else.

End Cottage Vets is part of Linnaeus and Mars Veterinary Health, the world’s largest family-owned veterinary company. This affiliation means you’ll join a network of over 6,000 associates with access to specialist expertise, development opportunities, and a comprehensive wellbeing package. Linnaeus is committed to fostering an inclusive culture where all team members are empowered to speak up, deliver excellence, and contribute to the shared purpose of creating a better world for pets—and for the people who care for them.