Wellness Coordinator

About the Role

This part-time position offers the perfect balance of purpose and flexibility, working 20 hours over 4 days per week at Garston Veterinary Group’s multiple Somerset and Wiltshire locations. You’ll work alongside a fellow Wellness Coordinator to develop, manage and promote wellness plans—coordinating with the nursing, marketing and finance teams to ensure consistent delivery across all sites.

Garston Veterinary Group operates five surgeries across the region (Frome, Melksham, Trowbridge, Westbury, and Warminster), each staffed with experienced vets and nurses committed to modern, quality care. As part of Linnaeus and Mars Veterinary Health, you’ll be supported by a network of over 6,000 associates and access to extensive professional development.

Key Responsibilities

• Set up new wellness plans, including welcome letters and terms & conditions for incoming clients
• Operate and manage reminder systems to keep clients engaged with their pets’ wellness schedules
• Manage payment systems and calculate outstanding balances across all sites
• Ensure all associates receive clear instructions and ongoing training in wellness plan procedures
• Work with the Marketing Manager to promote and develop wellness plan uptake and sales
• Coordinate with clinical teams to ensure pets receive correct products in timely fashion
• Handle client and associate feedback—escalating compliments and complaints promptly to the Client Care Manager or Nurse Manager
• Maintain accurate, confidential records in full compliance with GDPR legislation
• Support the Finance team with reporting and administrative tasks as directed
• Provide additional administrative support to Marketing and Finance during busy periods

Requirements

• Strong administrative and organisational skills with attention to detail
• Ability to manage multiple tasks and communicate clearly across different teams
• Experience with payment systems and record management
• Familiarity with GDPR and confidentiality protocols
• Comfortable working across multiple sites and liaising with diverse stakeholders (vets, nurses, clients)
• Proficiency with standard office software and systems

Benefits

• Time & Leave: 5 weeks holiday plus bank holidays and birthday leave
• Health & Wellbeing: Optional private medical insurance, enhanced sickness pay, employee assistance program, eyecare voucher scheme, free annual flu jab
• Lifestyle: Cycle to work scheme, e-car salary sacrifice scheme
• Professional Development: Extensive free online clinical and non-clinical CPD through Linnaeus
• Financial: Employer contribution pension scheme, life assurance, staff discount schemes
• Career: Progression opportunities within a growing multi-site group
• Community: Recruitment referral reward scheme

About the Practice

Garston Veterinary Group is an established small animal practice with five surgeries across Somerset and Wiltshire, serving the communities of Frome, Melksham, Trowbridge, Westbury, and Warminster. The practice employs experienced veterinary surgeons and nurses who invest heavily in modern facilities and the latest equipment to provide up-to-date care for domestic pets.

As part of Linnaeus and Mars Veterinary Health—the largest family-owned veterinary company in the world—Garston benefits from being privately owned and driven by purpose rather than short-term profits. The wider Linnaeus network brings access to specialist expertise, worldwide development opportunities, and a comprehensive, accessible wellbeing package that prioritises both physical and mental health across the 6,000+ associate community.