Client Care Assistant

About the Role

You’ll be the first point of contact for every client who walks through the door or picks up the phone—the friendly face that sets the tone for their visit. This full-time role based at the West Byfleet practice runs 40 hours per week, including some weekend and Bank Holiday cover. It’s a brilliant opportunity to blend your passion for animals with genuine customer care, managing the reception area, handling payments, and keeping the practice running smoothly behind the scenes.

You’ll work within a supportive team that values you as much as you value them, handling everything from appointment management to repeat prescriptions, always staying calm and organised even when things get hectic.

Key Responsibilities

• Greet clients on arrival and manage the reception area to create a welcoming atmosphere
• Answer client phone calls, manage messages, and respond to enquiries professionally
• Triage emergency appointments by assessing impact and contacting clients to reschedule as needed
• Manage the practice diary to optimise appointment availability based on team skillset
• Process repeat prescription requests from clients
• Handle payments and maintain accurate client records
• Ensure appointment slots remain available for online booking
• Collaborate with the wider team to support smooth daily operations

Requirements

• Excellent reception and customer-facing skills with a naturally friendly manner
• Ability to remain calm and organised under pressure
• Good numeracy skills and experience with online appointment booking systems
• A genuine love of animals and commitment to animal welfare
• Team player mentality with flexibility and willingness to learn
• Previous veterinary receptionist experience is desirable but not essential

Benefits

• Health & Wellbeing: Health Cash Plan from day one, 24/7 counselling and wellbeing support, Life Assurance worth 3x salary
• Annual Leave: 5 weeks’ annual leave plus Bank Holidays, with an extra paid ‘Day for You’—rising with length of service
• Additional Perks: Cycle to Work scheme, Season Ticket loans, discounts on Medivet products and services

About the Practice

Medivet is a thriving veterinary group with a strong commitment to supporting its team members. The West Byfleet practice is a busy, welcoming clinic that treats small animals, mixed species, and exotics, with a hospital facility serving the local community.

This is a workplace where career progression matters as much as the rota—where you’re valued as a person, not just a job title. The team here genuinely supports one another, and they’re looking for someone who shares their passion for excellent client care and animal welfare.