Client Care Assistant

About the Role

As a Client Care Assistant, you’ll be the first point of contact for clients visiting the practice or calling with enquiries. You’re the friendly voice that sets the tone for their experience—greeting them warmly, managing their appointments, and ensuring everything runs smoothly. Working full-time within a busy, supportive team, you’ll thrive in a hospital environment that values both exceptional client service and staff wellbeing.

Medivet is committed to making sure your career means more than just a rota. The practice invests in your health, development, and happiness from day one, with a comprehensive benefits package that includes health coverage, counselling support, and genuine flexibility.

Key Responsibilities

• Greet clients on arrival and manage their check-in experience
• Answer client phone calls promptly and professionally, managing messages and enquiries
• Update and maintain client and patient records accurately
• Triage emergency appointments by contacting clients and rearranging appointments as needed
• Manage the practice diary to optimise appointment availability based on team skillset
• Ensure online appointment booking slots are available and encourage clients to use the system
• Process repeat prescription requests
• Work collaboratively with reception and clinical colleagues in a supportive environment

Requirements

• Excellent client-facing and reception skills
• Good numeracy skills
• Experience using online appointment booking systems
• Ability to prioritise tasks and remain calm under pressure
• Team player with a genuine desire to make a difference
• Flexibility and willingness to learn
• Previous veterinary receptionist experience (desirable but not essential)

Benefits

• Health Cash Plan from day one
• 5 weeks’ annual leave plus bank holidays, rising with length of service
• Extra ‘Day for You’—a paid day off just for you
• 24/7 counselling and wellbeing support
• Life Assurance at 3x salary
• Cycle to Work scheme
• Season Ticket loans
• Staff discounts on Medivet products and services
• Permanent, full-time position

About the Practice

Medivet is a well-established veterinary group with a strong presence across the UK. The practice operates a modern hospital facility in London, treating small animals, mixed animal cases, and exotic species. The team is built on the principle that staff wellbeing directly supports excellent patient care—this isn’t just corporate messaging, it’s embedded in how they operate.

Working at Medivet means joining a forward-thinking practice where your voice matters, your development is supported, and work-life balance is non-negotiable. The focus on team collaboration and individual support makes this an ideal environment for anyone starting their career in veterinary reception or progressing their existing experience.