Veterinary Client Care Assistant

About the Role

This is a fixed-term contract (12 months), full-time position based at My Pets Vets in Leigh, offering a great opportunity to develop your reception skills in a supportive, forward-thinking environment. You’ll work a shift-based pattern covering 7am–9pm hours across the week, including 1 in 4 weekends and bank holidays, giving you genuine variety in your working week.

You’ll be the first point of contact for clients and their pets, creating that all-important warm welcome that sets the tone for their visit. Working alongside a dedicated reception team, you’ll manage the day-to-day flow of appointments, queries, and payments with a real sense of purpose—knowing that you’re helping pets get the care they need and keeping owners informed every step of the way.

Key Responsibilities

• Greeting clients and their pets in a professional, welcoming manner
• Managing appointment scheduling and booking surgical procedures into the diary
• Answering client queries by telephone and email with accuracy and empathy
• Communicating proactively between clients and clinical colleagues to ensure smooth daily operations
• Processing prescription requests and handling payments
• Completing administrative tasks including scanning paperwork and form completion
• Promoting practice services and special offers to clients
• Maintaining reception cleanliness and ensuring supplies are well-stocked

Requirements

• Proven experience in a customer-facing role
• Previous reception experience (highly desirable)
• Strong communication and organisational skills
• Ability to work flexibly across shift patterns (7am-9pm), including 1 in 4 weekends and bank holiday participation

Benefits

• 5 weeks’ holiday plus bank holidays and birthday leave
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Life assurance
• Staff discount schemes
• E-car salary sacrifice scheme
• Cycle to work scheme
• Wellness programme including employee assistance, eyecare vouchers, and free annual flu jab
• Recruitment referral reward scheme
• Clear career progression opportunities within the Linnaeus group

About the Practice

My Pets Vets, established over ten years ago, is committed to providing compassionate, high-quality veterinary care throughout every stage of a pet’s life. The practice is built on core values of client care, friendliness, and family—ensuring every client and their pet feels valued and supported.

As part of Linnaeus and Mars Veterinary Health, My Pets Vets benefits from resources and expertise within the world’s largest family-owned veterinary company. This means access to a network of specialists, ongoing professional development, and a comprehensive wellbeing package designed to support staff. With over 6,000 associates across the group, you’ll be joining a large, inclusive, and supportive veterinary community.