Receptionist

About the Role

You’ll be the first friendly face clients meet when they walk through the door at Rowe Veterinary Group’s Cat Clinic in Yate. This is a part-time receptionist position (24 hours per week) where you’ll create those important first impressions and keep the practice running smoothly day-to-day. The team prides itself on clinical excellence paired with genuine compassion for both patients and their owners.

Your schedule will be Monday and Wednesday 1:30am–7pm, Tuesday and Thursday 8am–1:30pm, plus one Saturday per month (8am–4pm) at Bradley Stoke Vet Hospital. The role sits within a supportive group practice culture where you’ll work alongside clinical and non-clinical colleagues who value teamwork and continuous improvement.

Key Responsibilities

• Greet clients and their pets with professionalism and warmth
• Manage appointment bookings, cancellations, and rescheduling
• Handle telephone, email, and face-to-face enquiries promptly and professionally
• Advise clients on preventative healthcare products and promote Pet Healthcare Plans and pet insurance
• Dispense medications and prescriptions
• Process payments, cash up, and complete general administration and reception duties
• Support the wider team in delivering a positive patient and client journey

Requirements

• Excellent communication skills and a professional, welcoming manner
• Proven experience in a customer-facing role, with strong attention to detail and focus on service
• Ability to juggle multiple tasks in a busy environment
• Collaborative approach and genuine willingness to support colleagues
• Proactive attitude, open to feedback and learning
• A genuine interest in animal welfare and customer care

Benefits

• 6.6 weeks’ annual leave, plus additional leave for your birthday
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits package with choice of additional perks
• Access to discounts and cashback with participating retailers

About the Practice

Rowe Veterinary Group’s Cat Clinic is part of IVC Evidensia, the UK and Europe’s leading veterinary care group comprising over 900 practices and referral hospitals. The practice specialises in small animal care with a focus on feline patients, delivering clinical excellence within a compassionate, patient-centred approach.

IVC Evidensia is committed to building careers without limits, supporting teams through investment in learning, innovation, and wellbeing. The group fosters environments where professionals grow in confidence, capability, and fulfilment at every career stage.