Veterinary Receptionist

About the Role

You’ll be the first person clients meet when they arrive at the practice, setting the tone for their visit. This part-time permanent role (20 hours per week, Mondays and Tuesdays, 8.30am–7pm) sits at the heart of daily operations, supporting both the clinical team and clients through every interaction. Very occasional Saturday mornings (8.30am–12pm) may be required, with time off in lieu given the following week. With no out-of-hours or bank holiday commitments, you’ll enjoy genuine work-life balance in a practice where the team genuinely cares for each other.

Sampson Park Vets is a friendly, four-vet practice nestled just outside Daventry, serving a loyal, welcoming client base. The team of four vets, four nurses, and two support staff work collaboratively in a supportive environment committed to delivering exceptional small animal care.

Key Responsibilities

• Welcome clients and pets with a professional, compassionate manner
• Manage appointments, diary scheduling, and client bookings
• Handle telephone and email enquiries promptly and courteously
• Process payments and manage cash handling
• Liaise with clinical and non-clinical staff to ensure a positive client and patient journey
• Maintain a clean, safe, and welcoming reception space

Requirements

• Excellent communication skills and a naturally welcoming, professional manner
• Prior experience in a customer-facing role with strong attention to detail
• Ability to manage multiple tasks effectively in a busy environment
• Collaborative approach with a willingness to support colleagues
• Proactive attitude and openness to feedback and learning

Benefits

• 6.6 weeks’ annual leave (FTE), plus additional leave for your birthday
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies: maternity, paternity, adoption, shared parental, and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range to suit your needs
• Access to discounts and cashback with hundreds of participating retailers

About the Practice

Sampson Park Vets, Staverton, is part of IVC Evidensia, the UK and Europe’s leading veterinary care group comprising over 900 practices and referral hospitals. The practice specialises in small animal care (dogs, cats, and small pets) and holds Rabbit Friendly status. The team of four vets, four nurses, and two support staff pride themselves on delivering exceptional, compassionate care in a close-knit, supportive environment.

IVC Evidensia believes careers should be built without limits. The group invests in learning, innovation, and wellbeing to create environments where teams grow in confidence, capability, and fulfilment at every career stage.