Client Care Assistant

About the Role

This is a full-time permanent position working 40 hours per week plus weekend and bank holiday shifts on a rota basis. You’ll be part of the fast-paced Client Care and Administration team at Southfields Veterinary Specialists, a flagship referral-only hospital set in a state-of-the-art facility. Located just 30 minutes by train from central London, with easy access to Essex countryside and international travel links, this role offers both professional development and lifestyle balance.

This is an exciting time to join as Southfields continues to expand and invest in new services. You’ll work alongside an exceptional, supportive team who are integral to the running of the hospital, with real opportunities to develop your career within a practice that values its people.

Key Responsibilities

• Manage general reception duties and provide customer service to clients and patients
• Handle telephony and incoming enquiries
• Coordinate and manage the practice diary
• Process client accounts and manage billing
• Handle insurance claims and administration
• Support the Client Care and Administration teams in delivering exceptional service
• Undertake general administrative tasks to keep the hospital running smoothly

Requirements

• Experience in a general reception role (veterinary experience desirable but not essential)
• Excellent written and spoken English
• Highly motivated self-starter with ability to work both as part of a team and independently
• Professional and caring approach to all aspects of your work
• Genuine desire to provide excellent clinical service to patients
• Right to Work in the UK (evidence required)

Benefits

• 5 weeks’ holiday plus bank holidays and birthday leave
• Employer contribution pension scheme
• Life assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Staff discount schemes
• E-car salary sacrifice scheme
• Comprehensive wellness program including employee assistance programme, eyecare vouchers, free annual flu jab, and cycle to work scheme
• Career progression and development opportunities
• Recruitment referral reward scheme

About the Practice

Southfields Veterinary Specialists is a flagship Linnaeus hospital and a forward-thinking referral-only practice with a contemporary, state-of-the-art working environment. The practice is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world, with over 6,000 associates and a commitment to creating a better world for pets and their people.

Being part of Linnaeus means you’ll have access to significant investment in innovative services, a huge network of specialists, worldwide development opportunities, and a comprehensive wellbeing package that prioritises both physical and mental health. The practice is committed to fostering an inclusive and diverse culture where you can be authentic and perform at your best.