Veterinary Receptionist

About the Role

Join Tern Vets in Newport as a Veterinary Receptionist and become the heart of the practice – the warm, approachable first point of contact who sets the tone for every client and pet that walks through the door. This is a full-time permanent position working 40 hours per week, with Saturday morning cover included. You’ll be working in a small, close-knit team that genuinely looks after one another, creating an environment where you’re supported, valued, and trusted to do your best work.

Based in rural North Shropshire, you’ll enjoy the best of both worlds: the beauty of countryside living perfect for dog walks and outdoor activities, whilst being within easy reach of Birmingham, Manchester, and Liverpool. This is a progressive practice that keeps looking forward – you won’t be stuck in the past here.

Key Responsibilities

• Serve as the first point of contact, greeting clients and pets warmly and professionally
• Manage appointment scheduling and diary organisation to keep the practice running smoothly
• Handle telephone and email enquiries with excellent communication skills
• Liaise between clients and clinical staff to ensure high-quality customer care throughout their visit
• Process payments for services and products with accuracy
• Manage cash handling and complete end-of-day banking procedures
• Maintain a clean, welcoming, and safe environment for clients and their pets

Requirements

• Excellent communication skills and a warm, compassionate demeanour
• Ability to juggle multiple tasks efficiently in a busy environment
• Experience in a receptionist or customer-facing role (preferred but not essential – enthusiasm and attitude matter)
• Strong organisational skills and attention to detail
• Willingness to work Saturday mornings as part of the rota

Benefits

• Competitive salary: up to £26,832 per annum
• 6.6 weeks annual leave, plus additional leave on your birthday
• Enhanced family-friendly policies: maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Wellbeing initiatives and support including non-accidental injury support
• Learning and development opportunities through the IVC Evidensia Academy
• Pawsome Benefits reward gateway with discounts and cashback at over 100 retailers
• Pension scheme
• Discounted staff pet care

About the Practice

Tern Vets Newport is a progressive, collaborative small animal practice treating dogs, cats, and small pets. Part of IVC Evidensia, the practice is known for its forward-thinking approach and supportive team culture where staff wellbeing is prioritised alongside excellent patient care.

Located in rural North Shropshire at Audley Avenue, Newport (TF10 7BX), the practice serves a thriving community in one of the UK’s most picturesque regions, with easy access to major cities and outdoor lifestyle opportunities.