Technical Support Nurse

About the Role

Vet Direct, part of the CVS Group plc, is seeking a Technical Support Nurse to join their team in Newcastle. This is a full-time, permanent position offering a refreshing alternative to clinical practice. You’ll work office-based hours supporting veterinary practices across the UK, combining your nursing knowledge with customer-facing expertise to deliver technical guidance, training, and problem-solving around veterinary equipment and consumables.

If you’re an RVN looking to develop new skills, build customer relationships, and make an impact beyond the consulting room, this role offers genuine professional growth without the physical demands of clinical work.

Key Responsibilities

• Develop and maintain comprehensive knowledge libraries for equipment and products, ensuring technical accuracy
• Deliver technical support to veterinary practices via multiple communication channels, resolving issues swiftly and professionally
• Create training resources including videos, guides, and informational materials to support customer learning
• Coordinate equipment loan services and manage liaisons with manufacturers for technical queries and warranties
• Identify recurring equipment issues and propose solutions to the purchasing team
• Deliver product training sessions to customers and colleagues, fostering a culture of continuous learning
• Support the sales team and maintain strong customer relationships to ensure positive experiences

Requirements

• Registered Veterinary Nurse (RVN) with current registration
• Excellent verbal and written communication skills
• Customer-focused approach with a professional and empathetic manner
• Strong organisational skills with the ability to prioritise effectively
• Proactive problem-solver with keen attention to detail

Benefits

• Competitive salary of £31,160 per annum
• Up to 7.6 weeks annual leave, including bank holidays
• Pension scheme with employer contribution up to 6%
• Health cash plan and flexible benefits package
• Option to buy or sell annual leave
• Supportive, inclusive workplace culture

About the Practice

Vet Direct is an integral division of CVS Group plc, an AIM-listed international leader in veterinary services. The organisation operates as a comprehensive supplies and equipment provider for veterinary practices, offering consumables, uniforms, instruments, and equipment to meet practice needs. The team prides itself on making pets and practice support a priority.

CVS Group is committed to inclusivity and diversity, creating a supportive environment where all team members can thrive and develop their careers.