Head of Triage Team – Veterinary Surgeon

About the Role

Veteris is an innovative emergency veterinary service transforming how the UK delivers urgent pet care. They operate mobile vet units and Veteris Shoreditch, a 24/7 intensive care facility in North London. This is a leadership opportunity with real impact: you’ll oversee the clinical quality of all emergency calls handled by their Registered Veterinary Nurses team, ensuring pet owners receive expert guidance when they need it most.

This is explicitly a non-clinical management role. While your veterinary expertise is essential for credibility and decision-making, you won’t be treating patients directly. Instead, you’ll shape protocols, mentor nurses, analyse performance data, and act as the escalation point for complex cases. The role is fully remote after a 3–6 month hybrid induction period based at their Shoreditch facility. Please note that while your veterinary expertise is crucial, this position does not involve direct patient care or hands-on clinical work.

Key Responsibilities

• Lead and develop the Registered Veterinary Nurse triage team, ensuring they deliver empathetic, clinically accurate guidance on emergency calls
• Oversee call quality standards, monitoring adherence to protocols and identifying best practice
• Train and mentor nurses on clinical updates, emergency scenarios, and communication skills
• Maintain and update the internal knowledge base (Notion) to keep clinical resources current and valuable
• Manage the rota to guarantee 24/7 coverage and team availability
• Provide clinical escalation support and second opinions for complex or difficult cases
• Track call volumes and performance metrics; report insights and expansion recommendations to the Executive Team
• Act as liaison between the Triage Team and Executive leadership, implementing strategic initiatives
• Drive continuous improvement in emergency protocols and team operations

Requirements

• Qualified Veterinary Surgeon registered with RCVS
• Minimum 3 years’ clinical veterinary experience, with emergency care exposure preferred
• Proven track record leading and developing veterinary teams
• Excellent communication skills—ability to guide and support staff and pet owners in stressful situations
• Strong organisational abilities with experience in scheduling and protocol development
• Comfortable with data analysis and performance reporting
• Problem-solving mindset and ability to make decisive calls in urgent scenarios
• Strategic vision to drive team growth and care standards

Benefits

• Competitive salary up to £45,000 per annum, depending on experience
• Performance bonus scheme
• Company pension
• RCVS and professional memberships covered
• Private medical insurance
• Employee discount
• Flexitime scheduling
• Fully remote working (after initial 3–6 month hybrid training)
• Professional development and continuous learning opportunities
• UK visa sponsorship available
• Career progression as Veteris expands operations

About the Practice

Veteris is an independent, dynamic emergency veterinary provider reshaping pet emergency care across the UK. Built on a human-centric philosophy, the company operates Veteris Mobile—a fleet of mobile vet units—and Veteris Shoreditch, a specialist 24/7 intensive care facility in North London. They’re known for their commitment to comprehensive on-demand emergency care and a supportive workplace culture that values teamwork and mission-driven work.

The role sits at the heart of their expansion strategy. As they grow, the Triage Team is critical to their ability to deliver high-quality emergency guidance at scale, and leadership here directly shapes the future of their service.