Twilight Veterinary Receptionist – Part Time

About the Role

You’ll be the welcoming hub of the practice—the first smile clients and their pets see when they walk through the door. This twilight, part-time position offers flexible hours perfect for those seeking work-life balance, with weekend shifts on a rota basis. Your day revolves around building genuine connections with clients and their pets while coordinating the smooth operation of the practice using online booking systems.

Your role bridges clients and the clinical team, ensuring every pet owner leaves knowing they’ve received exceptional care and service. From managing payments and future appointments to offering expert guidance on practice services, you’ll be the calm, attentive presence that makes all the difference—whether comforting someone with difficult pet news or sharing in the joy of a new puppy’s first visit.

Key Responsibilities

• Greet clients and pets with warmth and professionalism, creating a welcoming atmosphere
• Manage client payments and coordinate future bookings confidently using the practice’s online system
• Provide knowledgeable guidance on practice services and additional offerings available
• Support the clinical team by ensuring smooth day-to-day operations
• Handle client queries with calm, attentive focus on their needs
• Build strong relationships with clients, pets, and team members to enhance practice culture

Requirements

• Strong computer literacy and proficiency with online booking systems
• Genuine passion for delivering exceptional client service
• Natural friendliness and ability to stay calm under pressure
• Enthusiasm for supporting both people and their pets
• Flexibility to work twilight hours and weekend shifts on a rota basis
• Ability to adapt quickly to varied situations and client needs

Benefits

• 20% discount at Vets for Pets, Pets at Home, and the Groom Room
• Access to discounts and cashback schemes
• In-house career development opportunities
• Pension scheme
• Private health insurance access
• Holiday allowance

About the Practice

Vets for Pets Romford is part of the Vets for Pets group, a forward-thinking veterinary organisation committed to delivering excellent small animal care. The practice is dedicated to creating a welcoming, inclusive environment where diversity is celebrated and every team member can be their authentic self. The team values people from all walks of life and actively works to remove barriers, creating opportunities for talented individuals to thrive.