Veterinary Receptionist

About the Role

You’ll be the welcoming heart of Vets for Pets’ Wakefield Westgate practice, creating that crucial connection between clients, their beloved pets, and the clinical team. This part-time position offers 30 hours across four days weekly, including Saturday 9am–5pm shifts, giving you predictable scheduling with quality time to focus on what you do best: exceptional customer care.

Your days will blend face-to-face client interactions with phone calls, emails, and digital messaging—all while managing the appointment diary, processing payments, and ensuring the practice runs like clockwork. From comforting worried pet parents to celebrating first-visit excitement, you’ll handle the full emotional spectrum with calm professionalism and genuine warmth.

Key Responsibilities

• Greet clients and pets with a warm, welcoming presence and manage their entire reception experience
• Handle multi-channel communication: face-to-face conversations, phone enquiries, emails, and the practice’s digital messaging system
• Manage appointment scheduling using the practice management system to keep daily operations smooth and efficient
• Process client payments confidently and arrange future bookings
• Scan, file, and attach documents to patient records accurately
• Keep up-to-date with practice services and additional offerings so you can guide clients with expertise
• Provide essential support to the clinical team, ensuring seamless day-to-day coordination

Requirements

• Strong IT skills in Microsoft Office and general computer functions
• Quick learner with enthusiasm for mastering new software and practice management systems (full training provided)
• Excellent customer service instincts and genuine passion for helping people and pets
• Calm, attentive, and able to handle diverse client needs with empathy
• Organised approach to multi-tasking in a busy practice environment
• Friendly, professional demeanour and ability to build strong relationships

Benefits

• 20% staff discount at Vets for Pets, Pets at Home, and the Groom Room
• Access to additional discounts and cashback schemes
• In-house career development opportunities
• Inclusive, diverse workplace culture with commitment to Autism Friendly accreditation and Menopause Friendly initiatives
• Safe, supportive environment (LGBTQ+ training and MindOut certified)

About the Practice

Vets for Pets operates the Wakefield Westgate clinic, a small animal practice committed to delivering exceptional care and service. The practice is part of a larger veterinary group with a strong values-driven culture that celebrates diversity and creates inclusive working environments. They hold an Autism Friendly award from the National Autistic Society and actively work toward Menopause Friendly accreditation.

The team embraces people from all walks of life and actively removes barriers to create opportunities for exceptional talent. If your values and behaviours align with their mission—even if your experience doesn’t perfectly match every box—they want to hear from you.