Veterinary Receptionist

About the Role

Victoria Veterinary Clinic is seeking an enthusiastic Veterinary Receptionist to join their friendly team in Staple Hill, Bristol. This is a permanent position offering 29 hours per week across a structured schedule: Monday, Thursday, and Friday from 08:30–18:30, plus a 1:5 share of Saturday morning shifts (08:30–12:30). You’ll be the welcoming face of a busy first opinion practice, managing everything from appointment scheduling to client communications and ensuring every pet owner feels valued when they walk through the door.

As part of CVS Vets—one of the UK’s leading veterinary groups with over 500 practices—you’ll have access to excellent training pathways and a supportive community of 8,000+ professionals. The practice emphasises putting pets first and fostering an inclusive, collaborative workplace where your contributions genuinely matter.

Key Responsibilities

• Handle incoming calls and schedule appointments efficiently using in-house practice management systems
• Welcome and register new clients, ensuring a warm first impression
• Respond professionally to client queries via phone, email, and in-person
• Process insurance forms and manage related documentation
• Dispense medications as required and handle stock management
• Process payments accurately and manage financial transactions
• Provide empathetic support to clients during stressful situations while maintaining professionalism
• Manage inter-practice communication to address patient needs
• Handle debt recovery and refund queries with sensitivity
• Maintain accurate patient records in the practice system

Requirements

• Previous reception experience is essential; veterinary experience is highly valued but not required
• Strong communication skills with genuine empathy and emotional resilience
• Excellent customer service abilities with a positive, team-oriented attitude
• Proficiency in Microsoft Office and database systems
• Ability to remain calm and professional under pressure
• Right to Work in the UK (visa sponsorship is not available for this role)

Benefits

• Competitive salary aligned with the National Minimum Wage (rates effective 1 April 2025)
• Generous 5-week annual leave plus bank holidays (pro rata)
• Access to an innovative Receptionist Careers Pathway with structured training and professional development courses
• Staff discounts on veterinary services and products
• Employee Assistance Programme with access to 400+ Mental Health First-Aiders
• Collaborative, supportive team environment
• Part of a large veterinary group with career progression opportunities

About the Practice

Victoria Veterinary Clinic is a first opinion practice based in Staple Hill, Bristol, operated as part of CVS Vets—one of the UK’s leading veterinary groups. The practice is committed to delivering excellent animal care and client service, supported by a network of experienced professionals across the UK.

CVS is dedicated to fostering an inclusive workplace where diversity is celebrated and every team member can perform at their best. The practice invests in staff development, offering clear career pathways and access to extensive training resources through the CVS Vets group.