Receptionist

About the Role

Vine Tree Vets is looking for a welcoming, organised Receptionist to be the first point of contact for their clients and patients. You’ll be the person who creates that all-important first impression—greeting owners with warmth, managing their appointments, and ensuring every interaction leaves them reassured and valued. This is a part-time role, working just 21 hours per week across four days: Monday, Wednesday and Friday 2pm–7pm, and Thursday 8:30am–2:30pm, giving you genuine work-life balance.

The practice is nestled in the scenic Wye Valley and has built a reputation for caring for a diverse range of animals—dogs, cats, small pets, and even more exotic species. You’ll be joining a collaborative team where clinical and non-clinical staff work together seamlessly to deliver excellent care.

Key Responsibilities

• Greet clients and their pets with professionalism and warmth, setting a positive tone for every visit
• Manage the appointment book efficiently, handling bookings and enquiries both in person and over the phone
• Support accurate record-keeping and client communication to ensure a smooth patient journey
• Work alongside clinical colleagues to coordinate care and keep clients informed
• Maintain composure and provide reassurance in a busy practice environment
• Handle a variety of administrative tasks to keep the practice running smoothly

Requirements

• Excellent communication skills and a genuinely friendly, professional manner
• Previous experience in a customer-facing role, with a proven focus on service and attention to detail
• Ability to juggle multiple tasks confidently in a busy setting
• A collaborative mindset and willingness to support your colleagues
• Proactive attitude with openness to feedback and continuous learning
• Organisational skills and reliability

Benefits

• 6.6 weeks’ annual leave, plus an extra day for your birthday
• Increasing annual leave as you progress through the practice
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities through the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Access to voluntary benefits tailored to your needs
• Discounts and cashback with hundreds of retail partners

About the Practice

Vine Tree Vets is located on Walford Road in Ross-on-Wye, a charming market town in the picturesque Wye Valley. The practice specialises in small animal care, treating dogs, cats, rabbits, and other small pets, and is recognised as Rabbit Friendly. It’s part of IVC Evidensia, the UK and Europe’s leading veterinary care group, comprising over 900 practices and referral hospitals united by a shared commitment to happier animals and happier owners.

The team at Vine Tree Vets is supportive and collaborative, creating an environment where both clinical and non-clinical staff can develop their skills and grow in confidence. IVC Evidensia invests in learning, innovation, and wellbeing, ensuring clear career pathways and progression opportunities for all team members, whether you’re starting out or looking to move into practice leadership roles.