Veterinary Receptionist

About the Role

Join Animals 1st Macmerry as a part-time veterinary receptionist working 30 hours per week, Monday to Friday, 8am–6pm. You’ll be the welcoming first point of contact for clients and their pets, managing the busy front desk whilst supporting the clinical team behind the scenes. This role sits at the heart of the practice, combining client care with essential pharmacy and administrative duties in a setting where your contribution directly impacts both animal welfare and owner experience.

Animals 1st is a well-resourced practice equipped with two theatres, digital radiography, and ultrasound facilities. The team includes 4 veterinary surgeons, 4 registered veterinary nurses, 2 animal care assistants, a practice manager, and 3 receptionists—plus certificate holders in medicine and cardiology—making this a collaborative environment where you’ll never feel out of your depth.

Key Responsibilities

• Welcoming clients and patients in a professional, warm manner and managing front-of-house operations
• Processing and dispensing medications; assisting with pharmacy duties and prescription management
• Booking appointments and managing the appointment schedule
• Stock control and maintaining clean, well-stocked waiting areas, consulting rooms, and offices
• Accurately entering client and patient information into record systems promptly
• Preparing paperwork and patient notes in advance for veterinary surgeons
• Taking payments, processing daily banking, and handling financial transactions
• Registering new clients and explaining practice services and current offers
• Providing ad-hoc support to vets and nurses as required
• Attending training events to maintain knowledge relevant to the role
• Managing general administrative tasks as they arise

Requirements

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role with strong focus on service and attention to detail
• Ability to manage multiple tasks effectively in a busy environment
• Collaborative mindset with willingness to support colleagues
• Proactive attitude and openness to feedback and learning
• Friendly, organised, and customer-focused approach to working as part of a team

Benefits

• 6.6 weeks’ annual leave (FTE), plus additional leave for your birthday
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Discounted staff pet care
• Pension scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Voluntary benefits and access to discounts/cashback with hundreds of participating retailers

About the Practice

Animals 1st Macmerry is a well-established small animal practice treating dogs, cats, small pets, and exotics. The practice is designated as rabbit and chicken friendly, reflecting its commitment to diverse patient care. Facilities include two operating theatres, digital radiography, and ultrasound equipment.

The practice is part of IVC Evidensia, the UK and Europe’s leading veterinary care group comprising over 900 practices and referral hospitals. IVC Evidensia is committed to supporting careers without limits, investing in learning, innovation, and wellbeing to help teams grow in confidence, capability, and fulfilment at every career stage.