Receptionist

About the Role

This part-time Client Care Adviser position is based across two sites: Ely and Soham Veterinary Centres. You'll work 21 hours per week across Monday, Wednesday, Friday, and one Saturday morning in every six, giving you a manageable schedule that respects your personal time. The practice describes itself as small and happy with a genuine family feel, where the team have worked together for many years and genuinely support one another.

You'll be at the heart of client interactions, managing everything from appointment scheduling to processing payments, while providing warm, empathetic support to clients during what can be emotional visits. The practice has recently invested in new equipment and is renovating theatres and waiting areas, creating an environment where staff feel valued and patients receive excellent care.

Key Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to client queries via phone, email, and in-person with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy and support to clients during difficult times while maintaining professionalism
• Organise patient records using the in-house system
• Liaise with veterinary staff to address patient needs and client queries
• Handle administrative tasks including debt and refund management
• Ensure every client feels welcomed and valued

Requirements

• Previous experience as a Receptionist is essential; veterinary experience is a bonus
• Resilience and ability to handle emotional situations gracefully
• Strong communication skills paired with genuine empathy
• Outstanding customer service experience with the public
• Positive attitude and excellent teamwork abilities
• Proficiency in Microsoft Office and database systems
• Right to Work in the UK (visa sponsorship not available for this role)

Benefits

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) plus bank holidays
• Long Service Award: one additional day of annual leave for each year of service, up to five extra days
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct, CVS's online dispensary, for pet medicines and products
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with structured training and development courses

About the Practice

Ely and Soham Veterinary Centres are part of CVS Veterinary Group, one of the UK's leading veterinary groups with over 500 practices and more than 8,000 professionals. The practice operates across two small animal sites with a tight-knit team that has worked together for decades. They pride themselves on supporting each other and maintaining a family atmosphere where client and patient welfare are paramount.

CVS is committed to fostering an inclusive workplace where every team member can be their authentic self. The group's mission is straightforward: to provide the best possible care for animals, and this dedication guides everything they do. The practice is currently investing in facility improvements and new equipment to enhance the quality of care they deliver.