About the Role
This is a permanent, full-time position working 37 hours per week at Regan Veterinary Centre in Manchester. You'll work Monday to Friday on a varied shift pattern between 08:30 and 18:30, plus sharing in the Saturday 08:30 to 17:30 rota. You'll be the friendly face and voice of the practice, managing the front desk with warmth, efficiency, and genuine care for every client who walks through the door.
As part of CVS Vets, one of the UK's leading veterinary groups with over 500 practices and 8,000 professionals, you'll join a community dedicated to putting pets first. The practice is committed to fostering an inclusive workplace where team members can be their true selves and perform at their best.
Key Responsibilities
- Answer incoming calls and schedule appointments efficiently
- Respond to client queries via phone, email, and face-to-face interactions with professionalism and empathy
- Greet and register new clients, ensuring a warm welcome
- Process and manage insurance forms accurately
- Dispense medications as required
- Process payments efficiently and accurately
- Provide emotional support to clients during distressing times while maintaining professionalism
- Use the in-house system to organise patients efficiently
- Liaise with other veterinary practices to address patient needs and queries
- Handle phone calls regarding debts, belongings, and refunds
- Support additional administrative tasks as needed
- Ensure every client feels welcomed and valued at the practice
Requirements
- Previous experience as a receptionist or in a demanding, client-focused role is essential
- Experience in a veterinary setting is a bonus
- Resilience and ability to handle emotional situations with kindness and professionalism
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and excellent teamwork abilities
- Proficiency in Microsoft Office and database systems
- Right to Work in the UK (visa sponsorship is not available for clinical support roles)
Benefits
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave per annum (pro rata), plus bank holidays
- Staff discount scheme on veterinary bills and care
- Staff discount on Animed Direct, the online dispensary, for pet medicines, products, and food
- Employee Assistance Programme for confidential wellbeing support
- Innovative Receptionist Careers Pathway offering structured development, courses, and clear progression within CVS
- Inclusive workplace culture celebrating diversity and empowering team members
About the Practice
Regan Veterinary Centre, located at 405-407 Hollinwood Avenue in New Moston, Manchester, is part of CVS Vets, one of the UK's leading veterinary groups. CVS operates over 500 practices with a team of more than 8,000 devoted professionals, united by a mission to provide the best possible care for animals and a commitment to putting pets first.
The practice is dedicated to fostering an inclusive, supportive workplace where every team member can thrive and contribute to delivering exceptional client service and animal care.
