Veterinary Receptionist

About the Role

This is a permanent, on-site Veterinary Receptionist role at Townsend Veterinary Centre in Bromsgrove. The contract is for 14 hours per week, worked on Monday, Thursday and Friday from 16:00 to 19:00, plus Saturday from 09:00 to 14:00, with occasional overtime possible.

You will be the welcoming front of the practice, supporting clients by phone, email and in person while helping keep appointments, payments and records running smoothly. The role is designed for someone who can stay organised, empathetic and professional, especially when clients are having a difficult day.

Key Responsibilities

• Answer incoming calls and book appointments efficiently
• Respond to client queries by phone, email and face to face
• Welcome and register new clients
• Process insurance forms
• Dispense medications when required
• Take payments accurately
• Support clients with empathy while maintaining professionalism
• Use the practice system to organise patients
• Liaise with other veterinary practices about patient needs and queries
• Handle calls relating to debts, belongings and refunds
• Help ensure every client feels welcomed and valued

Requirements

• Previous experience as a receptionist or in a demanding, client-focused role is essential
• Experience in a veterinary setting is a bonus
• Ability to handle emotional situations with kindness and professionalism
• Strong communication skills and genuine empathy
• Excellent customer service skills and experience dealing with the public
• Positive attitude and good teamwork skills
• Proficiency with Microsoft Office and database systems
• Right to work in the UK, as visa sponsorship is not available for clinical support roles

Benefits

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave pro rata, plus bank holidays
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct, the online dispensary, including pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with courses to help build skills and progress within CVS

About the Practice

The role is based at Townsend Veterinary Centre in Bromsgrove, Worcestershire, at 168 Birmingham Road, B61 0HB. The advert describes this as a CVS Vets-owned first opinion practice.

CVS Vets says its network includes over 500 practices and more than 8,000 professionals, and it promotes an inclusive workplace where team members are encouraged to learn and progress.