Veterinary Receptionist

About the Role

You'll be joining Barton Veterinary Hospital in a fixed term Veterinary Receptionist role, working 24 hours per week. The rota includes 1 in 5 Saturday mornings, 8am to 12pm, and the shift pattern is described as flexible.

This is a client facing position for someone who can balance warmth with efficiency. You'll be supporting pet owners, handling a busy flow of calls and appointments, and helping keep the practice running smoothly while making every client feel welcomed and valued.

Key Responsibilities

• Answer incoming calls and book appointments
• Deal with queries by phone, email and in person
• Greet and register new clients
• Process insurance forms
• Dispense medications when needed
• Take payments accurately
• Offer reassurance and empathy to clients at difficult times
• Use the in-house system to organise patients
• Liaise with other veterinary practices about patient needs and queries
• Handle calls about debts, belongings and refunds

Requirements

• Previous receptionist experience is essential
• Veterinary receptionist experience is a bonus
• Resilience and the ability to handle emotional situations calmly
• Strong communication skills and genuine empathy
• Good customer service skills and experience dealing with the public
• A positive attitude and strong teamwork
• Confidence using Microsoft Office and database systems
• Right to work in the UK, as visa sponsorship is not available for this role

Benefits

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave pro rata, plus bank holidays
• Long Service Award, with one extra day of annual leave for each year of service up to 5 additional days
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct for pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• Fixed term contract
• 24 hours per week, including 1 in 5 Saturday mornings from 8am to 12pm

About the Practice

The role is based at Barton Veterinary Hospital in Canterbury. The advert names CVS Vets as the employer, and notes that CVS is one of the UK's leading veterinary groups with a network of over 500 practices and more than 8,000 professionals.

A practice website link is provided for Barton Veterinary Hospital, and the advert also mentions a Receptionist Careers Pathway designed to help team members build skills and progress within CVS.