Veterinary Receptionist

About the Role

This is a permanent Veterinary Receptionist role based across Batchelor, Davidson & Watson Veterinary Centre's two sites, Hillhouse and Newhaven. You'll work 40 hours per week on a Monday to Friday rota, with shifts varying between 08.30 and 18.30, plus a share of Saturday cover from 08.30 to 14.30.

The role sits at the heart of a busy first opinion practice, supporting clients from the first phone call through to payment, insurance, medication collection and follow up. It suits someone who enjoys a varied, client-facing day and can balance empathy with strong organisation.

Key Responsibilities

• Answer incoming calls and book appointments
• Handle queries by phone, email and in person
• Welcome and register new clients
• Process insurance forms
• Dispense medications as required
• Take payments accurately
• Support clients with empathy during difficult moments while remaining professional
• Use the in-house system to organise patients
• Liaise with veterinary practices over patient needs and queries
• Handle calls about debts, belongings and refunds
• Make sure every client feels welcomed and valued

Requirements

• Previous experience as a Receptionist or in a demanding, client-focused role is required
• Veterinary reception experience is a bonus
• Resilience and kindness when handling emotional situations
• Strong communication skills
• Genuine empathy
• Excellent customer service skills
• Teamwork skills and a positive attitude
• Microsoft Office and database experience

Benefits

• Pay aligned with the National Minimum Wage, listed as £12.71 per hour for ages 21 and over, and £10.85 per hour for ages 18 to 20
• Five weeks' annual leave pro rata, plus bank holidays
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct, the online dispensary
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with courses to support development and progression

About the Practice

This role is with Batchelor, Davidson & Watson Veterinary Centre, a CVS Vets-owned practice. The advert links to the Hillhouse and Newhaven practice pages and describes the setting as first opinion.

CVS Vets says it is one of the UK's leading veterinary groups, with more than 500 practices and over 8,000 professionals. The listing also notes an inclusive workplace and a commitment to reflecting the diverse communities it serves.