Practice Manager

About the Role

This is a full-time operational leadership position at Leonard Brothers Vets in Nantwich, a well-established small animal practice with excellent facilities and a supportive culture. You'll work 40 hours across Monday to Friday with no weekends and no out-of-hours commitments, giving you genuine work-life balance while leading the non-clinical side of a thriving three-branch operation.

The practice is part of inspiring vet care and has 13 Veterinary Surgeons (including 2 Clinical Directors) alongside an experienced nursing and support team. Nantwich benefits from excellent transport links to Chester, Shrewsbury and Crewe, making it a great base for living and working.

Key Responsibilities

• Day-to-day operational management of the practice
• Leadership, development and support of the practice team
• HR administration and people management
• Financial administration, reporting and budgeting support
• Client communication and customer service excellence
• Practice administration and compliance
• Supporting business performance and continuous improvement initiatives

Requirements

• Proven experience in a management role, ideally within healthcare, veterinary or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability with the ability to manage competing priorities
• Experience handling complaints, change and complex situations with confidence
• Strong communication and stakeholder management skills
• Strong administrative and financial management abilities
• A proactive, positive and solutions-focused approach
• Veterinary industry experience is highly desirable, although candidates with transferable management experience from other sectors will also be considered

Benefits

• 40-hour working week, Monday to Friday only
• No weekends or out-of-hours commitments
• 6.8 weeks' holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets
• Career progression into senior practice or regional leadership roles
• Ongoing learning and development via the IVC Evidensia Academy

About the Practice

Leonard Brothers Vets is part of inspiring vet care, the UK's number one vet care provider caring for over 2 million animals. The Nantwich practice is a modern facility with excellent equipment and a collaborative, values-led culture focused on care, community and continuous improvement. It operates across three branches with a sizeable clinical and support team, and is a training practice committed to helping colleagues develop and thrive.