Receptionist

About the Role

Village Vet Milton is a forward-thinking, 24/7 emergency and primary care hospital, and this part-time evening receptionist role offers the chance to work front of house in a small, friendly night team. Your shifts will be Mon-Tue 6pm to 11pm, and alternate weekends (Fri, Sat, Sun 6pm to 11pm), totalling 17.5 hours per week. You'll welcome clients and their pets, manage the flow from waiting area through to payment processing, handle emergency service calls, process payments, and keep consultation and waiting areas clean throughout your shift.

This role suits someone who is proactive, customer-focused, and genuinely calm under the demands of emergency veterinary care. You'll work closely with the vet team and neighbouring branches, maintaining high standards of professionalism and empathy even when things are busy.

Key Responsibilities

• Greet clients and pets, ensuring smooth flow from waiting area to consult room to payment
• Answer emergency service calls and manage appointment bookings professionally
• Process payments and discuss financial matters with clients when needed
• Manage the practice diary to ensure efficient booking according to hospital conditions and case urgency
• Handle a range of administrative duties including banking tasks
• Maintain attention to detail in a fast-paced environment whilst delivering excellent customer service
• Demonstrate awareness of financial control within the practice
• Maintain high professional and ethical standards in all interactions with clients and colleagues
• Clean consultation and waiting areas throughout your shift

Requirements

• Proactive, positive attitude and professional approach
• Excellent verbal and written communication skills
• Ability to work at pace under pressure whilst managing workload during quieter periods
• Strong team player with a positive presence
• Excellent administration, organisation and time management skills with meticulous attention to detail
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Willingness to adapt and learn new systems if no previous experience
• Highly motivated to provide excellent service to clients and the practice

Benefits

• 5 weeks holiday plus bank holidays and birthday leave
• Extensive free online Linnaeus CPD programme
• Career progression opportunities
• Staff discount schemes including gym membership
• Life assurance and enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• E-car salary sacrifice scheme
• Wellness programme including employee assistance programme, eyecare vouchers, free annual flu jab, and cycle to work scheme
• Recruitment referral reward scheme

About the Practice

Village Vet Milton is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Village Vet operates as a group of 30 well-established primary care practices across London, Hertfordshire and Cambridgeshire, with Milton as a progressive, forward-thinking 24/7 emergency hospital. The practice works closely with other local surgeries, providing 24-hour emergency veterinary support.

Linnaeus is privately owned and driven by its purpose: A Better World for Pets. The group comprises over 6,000 associates and offers a culture of inclusivity, diversity, and authentic professional development. All team members have access to a network of specialists, global development opportunities, and a comprehensive wellbeing package centred on physical and mental health.