Receptionist at Medivet Clapham in London | Veterinary Jobs UK
Medivet Clapham - London
Receptionist
Apply before: 16 May 2026
£25,494 – £25,494/yr
London, London
Permanent
Be the friendly face that sets the tone for every client visit. If you're a natural communicator who thrives in a busy practice environment, this is your chance to join a supportive team in central London where your skills genuinely matter.
About the Role
As a Client Care Assistant, you'll be the first point of contact for everyone walking through the door or calling the practice. This is a full-time position based in Clapham, where you'll deliver exceptional care to clients, patients, and colleagues, juggling phone calls, appointments, and the day-to-day rhythm of a busy practice.
You'll work with a collaborative team that values you as much as you value them. This is front-of-house work at its best—no clinical duties, just the satisfaction of keeping the practice running smoothly and making clients feel genuinely welcomed.
Key Responsibilities
Greet clients on arrival, manage check-ins, and maintain accurate client records
Answer phone calls, manage messages, and handle client enquiries promptly
Triage emergency appointments by contacting clients and rearranging the diary as needed
Manage the practice diary to optimise appointment availability across the team's skillset
Process repeat prescription requests from clients
Ensure online appointment slots remain available and up to date
Support the team with administrative tasks in a fast-paced environment
Requirements
Excellent reception and client-facing skills with a natural ability to communicate
Good numeracy skills and experience with online appointment booking systems
Strong ability to prioritise and remain calm under pressure
Flexibility, willingness to learn, and a collaborative approach to teamwork
Previous veterinary receptionist experience is desirable but not essential
Benefits
Health & Wellbeing: Health Cash Plan from day one, 24/7 counselling and wellbeing support, and life assurance worth 3x salary
Annual Leave: 5 weeks' annual leave plus bank holidays (rising with length of service), plus one extra paid 'Day for You'
Additional Perks: Cycle to Work scheme, Season Ticket loans, and discounts on Medivet products and services
About the Practice
This is a Medivet practice located in Clapham, Lambeth, part of the Medivet Group—one of the UK's leading veterinary networks. The practice serves the local community with a focus on small animal care and maintains a supportive, collaborative workplace culture where employee experience is a genuine priority.