Client Care Assistant (CCA)

About the Role

As a Client Care Assistant at Medivet, you'll be the first friendly face clients encounter, whether they're walking through the door or calling ahead. You'll manage the front desk with confidence, keeping the practice running like clockwork whilst making sure every client and patient feels valued. Based in London, you'll be part of a supportive team that genuinely cares about helping you develop your career—not just filling a rota. This is a full-time permanent position in a busy hospital environment where small animal, mixed animal, and exotic cases all come through your reception. You'll work daytime hours in a structured team setting, with the backing of colleagues who've got your back.

Key Responsibilities

• Greet clients on arrival, manage their records, and ensure a warm first impression
• Answer incoming phone calls, manage messages, and respond to client enquiries
• Triage emergency appointments—assess impact, contact clients, and reschedule as needed to keep the diary flowing
• Manage the practice appointment system to optimise availability around the team's clinical skillset
• Keep online appointment slots accessible and up-to-date for client bookings
• Process repeat prescription requests efficiently
• Work collaboratively within the team, supporting colleagues and contributing to a positive practice culture

Requirements

• Exceptional client-facing skills with excellent reception experience
• Strong numeracy skills and confidence using online appointment booking systems
• Ability to prioritise, stay calm under pressure, and remain flexible
• A genuine team player with a desire to make a real difference
• Previous veterinary receptionist experience is desirable
• Willing to learn and develop within a supportive environment

Benefits

• Health & Wellbeing: Health Cash Plan from day one, 24/7 counselling and wellbeing support, and Life Assurance cover worth 3x your salary
• Annual Leave: 5 weeks' annual leave plus Bank Holidays (rising with length of service), plus one extra paid 'Day for You'
• Financial Support: Cycle to Work scheme and Season Ticket loans to make commuting easier
• Employee Discounts: Discounts on Medivet products and services

About the Practice

Medivet is a well-established veterinary practice operating across the UK, with a reputation for providing exceptional care across small animal, mixed animal, and exotic species. The team is built on the belief that careers mean more than just a rota and a job title—they actively invest in their staff's wellbeing and professional growth. With hospital-level facilities and a collaborative culture, Medivet is the kind of place where you'll feel supported while delivering the highest standard of client care.