Lead the client journey in a full-time role focused on service, reception standards and team support. This position combines day-to-day client care leadership with ownership of complaints, diary flow and client debt processes.
This full-time Client Experience Manager role is focused on delivering an excellent client journey from first contact through to an ongoing relationship with the practice. You’ll lead the client care team, set clear standards for reception and client-facing areas, and help create a welcoming, professional environment for clients and their pets.
The role also brings together day-to-day operational oversight and team development. You’ll support diary management and appointment booking, monitor feedback, handle minor concerns promptly and sensitively, and help the wider practice team recognise the part they play in delivering a strong client experience.
This role is with Medivet in Clerkenwell, Islington, London. The advert identifies the role under the Client Care Assistant department and places it within Medivet’s wider network.
The listing focuses on client care, reception oversight and team leadership rather than clinical duties, with responsibility for maintaining a professional and welcoming client environment.
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