Receptionist

About the Role

As a Client Care Assistant, you'll be the first point of contact for clients visiting or calling the practice. This is a full-time position where exceptional customer service is at the heart of everything you do. You'll work in a supportive team environment where your contributions are genuinely valued, handling a mix of face-to-face greetings, phone calls, appointment management, and client communication that keeps the practice running smoothly. Based at the Hendon practice in North London, you'll be part of the Medivet network—one of the UK's largest veterinary groups—which means access to excellent support, training, and career development opportunities from day one.

Key Responsibilities

• Greet clients on arrival, maintain a welcoming reception environment, and update client records accurately
• Answer incoming phone calls professionally and manage client messages promptly
• Triage emergency appointment requests, contacting clients to assess urgency and rearranging appointments as needed
• Manage the practice diary to maximise appointment availability and match clients to the right team members
• Ensure online appointment booking slots remain available and optimised for client access
• Process repeat prescription requests and handle associated administrative tasks
• Collaborate within a supportive reception and clinical team to deliver consistent care

Requirements

• Excellent reception and client-facing skills with a genuine passion for exceptional customer care
• Good numeracy and attention to detail
• Experience using online appointment booking systems
• Ability to remain calm under pressure and prioritise multiple tasks
• Flexibility, willingness to learn, and a collaborative team approach
• Previous veterinary receptionist experience is desirable (but not essential)

Benefits

• Competitive salary up to £27,000 per annum
• 5 weeks' annual leave plus bank holidays, rising with length of service
• Additional paid 'Day for You' annually
• Health Cash Plan from day one
• Life Assurance at 3x salary
• 24/7 counselling and wellbeing support
• Cycle to Work scheme
• Season Ticket loans
• Staff discounts on Medivet products and services

About the Practice

The Hendon practice is part of Medivet, one of the UK's most established and respected veterinary groups with a strong presence across England and Wales. Medivet is known for investing in its people, offering career pathways, continuous professional development, and a genuine commitment to employee wellbeing. Working at this practice means joining a team where you're supported, your wellbeing matters, and your role makes a tangible difference to clients and patients every single day.