Receptionist at Medivet in London | Veterinary Jobs UK
Medivet - London
Receptionist
Apply before: 23 May 2026
Up to £27,000/yr
London, London
Permanent
Ready to be the friendly face that sets the tone for every client interaction? Join a busy Medivet practice in Hendon where your excellent people skills and calm demeanour will make a real difference to both clients and the clinical team.
About the Role
As a Client Care Assistant, you'll be the first point of contact for clients visiting or calling the practice. This is a full-time position where exceptional customer service is at the heart of everything you do. You'll work in a supportive team environment where your contributions are genuinely valued, handling a mix of face-to-face greetings, phone calls, appointment management, and client communication that keeps the practice running smoothly.
Based at the Hendon practice in North London, you'll be part of the Medivet network—one of the UK's largest veterinary groups—which means access to excellent support, training, and career development opportunities from day one.
Key Responsibilities
Greet clients on arrival, maintain a welcoming reception environment, and update client records accurately
Answer incoming phone calls professionally and manage client messages promptly
Triage emergency appointment requests, contacting clients to assess urgency and rearranging appointments as needed
Manage the practice diary to maximise appointment availability and match clients to the right team members
Ensure online appointment booking slots remain available and optimised for client access
Process repeat prescription requests and handle associated administrative tasks
Collaborate within a supportive reception and clinical team to deliver consistent care
Requirements
Excellent reception and client-facing skills with a genuine passion for exceptional customer care
Good numeracy and attention to detail
Experience using online appointment booking systems
Ability to remain calm under pressure and prioritise multiple tasks
Flexibility, willingness to learn, and a collaborative team approach
Previous veterinary receptionist experience is desirable (but not essential)
Benefits
Competitive salary up to £27,000 per annum
5 weeks' annual leave plus bank holidays, rising with length of service
Additional paid 'Day for You' annually
Health Cash Plan from day one
Life Assurance at 3x salary
24/7 counselling and wellbeing support
Cycle to Work scheme
Season Ticket loans
Staff discounts on Medivet products and services
About the Practice
The Hendon practice is part of Medivet, one of the UK's most established and respected veterinary groups with a strong presence across England and Wales. Medivet is known for investing in its people, offering career pathways, continuous professional development, and a genuine commitment to employee wellbeing.
Working at this practice means joining a team where you're supported, your wellbeing matters, and your role makes a tangible difference to clients and patients every single day.