Veterinary Receptionist

About the Role

This is a full-time permanent position based at the Medivet Ashby practice, working 40 hours per week including some weekend and bank holiday shifts. You’ll be the first point of contact for clients and their pets, managing the reception desk with professionalism and warmth whilst supporting the wider veterinary team.

The practice values career development and wellbeing—this role offers genuine support for your growth, with access to ongoing training and a workplace culture that recognizes your contribution goes beyond the rota.

Key Responsibilities

• Greet clients on arrival, manage their check-in, and maintain accurate client and patient records
• Answer client telephone calls promptly and manage written messages professionally
• Triage emergency appointment requests by liaising with clients and rearranging appointments as needed to prioritize clinical needs
• Manage the practice appointment diary, optimizing availability to match the team’s clinical skillset
• Ensure online appointment booking slots remain available for clients to reserve at their convenience
• Process repeat prescription requests and support clients with product and service information
• Work collaboratively with the veterinary and support team to maintain a welcoming, efficient practice environment

Requirements

• Excellent reception and client-facing communication skills with a friendly, professional manner
• Proven ability to stay calm and organized under pressure whilst managing multiple tasks
• Strong numeracy skills and hands-on experience with online appointment booking systems
• Good organizational and prioritization abilities with flexibility and willingness to learn
• Ability to work as part of a collaborative team in a fast-paced environment
• Previous veterinary receptionist experience is desirable but not essential

Benefits

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance at 3 times salary
• 5 weeks’ annual leave plus bank holidays, rising with length of service
• Additional paid ‘Day for You’—an extra day off just for you each year
• Cycle to Work scheme
• Season Ticket loans
• Discounts on Medivet products and services

About the Practice

Medivet is one of the UK and Europe’s largest veterinary care providers, operating over 400 practices including 24-hour emergency centres and specialist referral hospitals. The organization is built on the principle of providing excellent treatment for both pets and people, with a genuine commitment to supporting staff development and wellbeing.

The Ashby practice is part of this wider community, offering small animal, mixed animal, and exotic care in a modern hospital environment. The team is supportive and collaborative, fostering a workplace where you’ll feel valued and supported in your role.