About the Role
You'll be the first point of contact for pets and owners who truly need support, delivering excellent customer service from the moment they walk through the door or call. This part-time temporary role works 24.5 hours per week across a varied shift pattern, including weekdays, weekends and bank holidays as part of the team rota.
Working in a busy veterinary reception, you'll process clients, handle telephone enquiries, encourage appropriate financial contributions, and maintain accurate paperwork and records. The role demands organisation, reliability and the ability to stay calm under pressure while responding flexibly to changing demands.
Key Responsibilities
- Be the first point of contact for clients and their pets, delivering sympathetic and courteous customer service
- Process clients attending the hospital and manage telephone enquiries
- Encourage appropriate financial contributions from clients
- Maintain accurate PDSA paperwork and records using computerised systems
- Work on a busy reception desk, prioritising your workload in a fast-paced environment
- Support the team with flexibility across varied shift patterns including weekends and bank holidays
Requirements
- Good communication skills and an excellent telephone manner
- Ability to work calmly and efficiently in a fast-paced environment
- Organised, reliable and able to prioritise tasks
- Professional and caring approach to supporting vulnerable clients
- Previous office or reception experience, including word processing and computerised record systems, is an advantage but not essential
- Keen to learn and happy to work as part of a supportive team
- Flexible approach to shift patterns including weekends and bank holidays
Benefits
- 25 days' holiday plus Bank Holidays, pro rata
- Three paid special days off annually: Volunteering Day, Celebration Day and Wellbeing Day
- Generous pension options with PDSA contributions starting at 5% and rising to 10%
- Life assurance providing four times your annual salary
- AXA Health Employee Assistance Programme with 24/7 wellbeing support
- 10% discount on PDSA Pet Insurance plus access to staff veterinary services
- Retail, holiday and lifestyle discounts through the Fetch benefits platform
- Enhanced maternity, paternity and adoption leave
- Flexible working options to support work-life balance
About the Practice
PDSA has provided vital veterinary care for the pets of people in financial hardship for over a century. The organisation is on an ambitious journey to expand its reach and support even more people and their beloved pets. PDSA Sheffield is part of this growing charity, offering a collaborative and supportive workplace where staff feel proud of the meaningful impact they make every day.
The team welcomes individuals who are passionate about helping vulnerable pets and owners, keen to learn, and committed to delivering a welcoming and efficient service to clients.
