About the Role
You'll be the first point of contact for clients visiting Sprinz and Nash, a long-established RCVS Accredited Veterinary Hospital nestled in the charming market town of Thame. This part-time position involves working an average of 16.5 hours per week (Monday, Tuesday and Wednesday evenings plus a Saturday rota shift), giving you excellent work-life balance while remaining an integral part of the team.
The practice serves three locations—Thame, Princes Risborough, and Chinnor—with a full range of modern facilities including dental x-ray, ultrasound, endoscopy, digital radiography, and dedicated wards. You'll work alongside a friendly, forward-thinking team of vets, nurses, and support staff who genuinely enjoy helping each other. The practice handles a varied and busy caseload and holds Silver Cat Friendly Clinic status.
Key Responsibilities
- Manage appointment scheduling and client enquiries with professionalism and care
- Be the welcoming first point of contact, creating a positive experience at every interaction
- Support client communications and work closely with clinical and non-clinical colleagues
- Maintain a smooth practice flow by coordinating between teams
- Uphold the practice values of being personal, professional, and empathetic
- Provide flexible cover across the practice's multiple sites as needed (full UK driving licence required)
- Participate in a 1-in-6 Saturday rota
Requirements
- Excellent communication skills and a professional, welcoming manner
- Proven customer-facing experience with strong attention to detail and service orientation
- Ability to manage multiple tasks effectively in a busy environment
- A collaborative, team-oriented approach with willingness to support colleagues
- Proactive attitude and openness to feedback and learning
- Full UK driving licence (essential, as role covers multiple sites)
- Experience working in a veterinary setting is desirable but not essential
Benefits
- 6.6 weeks' annual leave, plus additional annual leave for your birthday
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies (maternity, paternity, adoption, shared parental and surrogacy pay)
- Healthcare Cash Plan
- Cycle to Work scheme
- Pension scheme
- Discounted staff pet care
- Learning and development opportunities via the IVC Evidensia Academy
- Voluntary benefits and access to retail discounts/cashback with hundreds of participating retailers
- Clear career pathways with progression opportunities within client care and practice leadership
About the Practice
Sprinz and Nash is a long-established, RCVS Accredited Veterinary Hospital serving the Thame area with branch surgeries in Princes Risborough and Chinnor. The main hospital is equipped with excellent facilities including dental x-ray, in-house laboratory, endoscopy, ultrasound, digital radiography, separate dog and cat wards, and isolation facilities. The practice is staffed by a friendly, forward-thinking and supportive team, including vets with certificate holdings and two nurse certificate holders. The practice holds Silver Cat Friendly Clinic status.
Sprinz and Nash is part of IVC Evidensia, the UK and Europe's leading veterinary care group comprising over 900 practices and referral hospitals. IVC Evidensia is committed to supporting staff development and wellbeing, investing in learning, innovation, and creating environments where teams can grow in confidence, capability, and fulfilment at every career stage.
