Practice Manager

About the Role

The Stocks Veterinary Centre is looking for an experienced Practice Manager to join their team on a fixed-term basis, covering a period of maternity leave. This full-time role spans two practice locations—the main surgery in Upton-upon-Severn and a newly refurbished branch at Lower Wick, Worcester. You'll work standard hours (Monday to Friday, 8am–5pm, 40 hours per week), with no out-of-hours commitments.

As Practice Manager, you'll be the central point of leadership and accountability, ensuring both people and operations perform effectively. While key team members manage specific areas, you'll monitor outcomes, review performance data, and ensure standards are consistently met, stepping in where support, guidance, or corrective action is needed. This is an ideal opportunity for a confident leader who thrives on supporting, developing, and empowering teams.

Key Responsibilities

• Hold overall responsibility for day-to-day operation across both practice locations
• Monitor performance data and operational outcomes across the practices
• Lead, develop, and empower team members; set clear expectations and monitor performance
• Handle complaints, change management, and complex situations with confidence
• Drive continuous improvement initiatives across the practice
• Ensure standards are consistently met and provide corrective action where needed
• Manage competing priorities and operational challenges

Requirements

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability with ability to manage competing priorities
• Experience handling complaints, change, and complex situations confidently
• Strong communication and stakeholder management skills

Benefits

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits package—choose from a range to suit you
• Discounted staff pet care
• Access to discounts and cashback with hundreds of participating retailers
• Clear career pathways with progression into senior practice or regional leadership roles
• Ongoing learning and development to support leadership and professional growth
• Collaborative, values-led culture focused on care, community, and continuous improvement

About the Practice

The Stocks Veterinary Centre is a mixed animal practice with a rich history—a veterinary presence has existed on the Upton-upon-Severn site since 1945. The practice relocated to School Lane in 2009 to accommodate expansion, and now operates two centres: the main surgery in Upton-upon-Severn and a newly refurbished branch at Lower Wick, Worcester. The practice is part of inspiring vet care, the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals.

The Stocks offers a wide range of mixed animal services—treatment and preventative medicine for small animals and farm animals—delivered by highly motivated, enthusiastic staff dedicated to providing the best possible care. The practice is known for competitive pricing, genuine mixed-practice expertise, and a range of treatment options to suit different client needs.