Head Receptionist

About the Role

This Head Receptionist position is based at Redhill Vets for Pets and is a part-time role of 30 hours per week. It is aimed at an experienced receptionist who is ready to take on more responsibility while remaining closely involved in client service and practice administration.

You’ll be the link between clients and the clinical team, overseeing the reception team, keeping daily tasks on track and managing your own admin work. The role also includes one-to-one meetings, rota and holiday management, debt management, weekly banking, payroll support and handling client complaints professionally.

Key Responsibilities

• Oversee the reception team and help ensure daily tasks are completed on time
• Manage your own administrative duties alongside reception leadership
• Act as the link between clients and the clinical team
• Carry out core receptionist duties, including greeting clients, taking payments and managing future bookings
• Conduct one-to-one meetings, manage staff rotas and holidays, and support payroll processes
• Oversee debt management and weekly banking
• Handle client complaints professionally and maintain a strong level of customer service
• Use the online booking system to help coordinate the smooth running of the practice

Requirements

• Prior experience managing a team is required
• Receptionist experience is essential
• Veterinary practice experience is an advantage
• Computer literacy is required for the online booking system

Benefits

• Competitive salary commensurate with experience
• Individual staff training allowance
• Discounted vet treatment for your immediate family
• Discounts at Pets at Home and other retailers
• Pension scheme
• Extra day off for your birthday
• Holiday allowance that increases after 2 years of service

About the Practice

The role is with Redhill Vets for Pets in Redhill, Surrey. The practice address shown is Unit 3, 12 Brighton Road, Redhill, RH1 6QL.

The practice is part of the Vets for Pets brand, and the practice website listed is Companion Care Redhill. The role sits within a team that works closely with the clinical staff to support clients and their pets.