Practice Manager

About the Role

This multi-site Practice Manager position covers three well-established veterinary practices across Oxfordshire, with a salary of up to £45,000 depending on experience. You'll work alongside experienced Practice Owners and the Clinical Director, supporting the non-clinical side of the business while helping shape the culture, structure and day-to-day performance across all three sites.

The role suits a confident leader who enjoys balancing people management, operational oversight, client experience and commercial focus. Around 20 colleagues work across the three practices, and you'll play a key part in keeping communication consistent, standards high and the wider team moving in the same direction.

Key Responsibilities

• Oversee the day-to-day running of three veterinary practices

• Lead and support all non-clinical aspects of the business

• Manage HR processes, performance, absence, recruitment, onboarding and colleague development

• Coach and develop colleagues, including managing conduct and performance concerns

• Work with the Practice Owners and Clinical Director on business objectives and strategic initiatives

• Identify ways to improve efficiency, profitability and sustainability

• Support local growth through client engagement and commercial opportunities

• Handle client feedback and complaints professionally

• Maintain clear communication and consistency across all three sites

Requirements

• Previous veterinary practice management experience is essential

• Experience leading, developing and motivating teams

• Strong people management and HR experience

• Experience managing operational performance and implementing improvements

• Customer service and client relationship management experience

• Multi-site management experience is desirable

• Experience analysing business performance and implementing commercial initiatives is desirable

• Strong leadership, organisation, coaching and problem-solving skills

• Good working knowledge of Microsoft Office

Benefits

• Salary of up to £45,000 depending on experience

• 20% colleague discount at Pets at Home, Vets for Pets and The Groom Room

• Additional colleague discounts and cashback schemes

• Pension scheme

• Holiday allowance

• Training and development opportunities

• Supportive and collaborative working environment

• Opportunity to influence the future growth of the practices

About the Practice

The role is based at Abingdon Vets for Pets in Oxfordshire and supports three established and highly reputable veterinary practices. The advert also references close working with experienced Practice Owners, an established clinical leadership team and around 20 colleagues across the three sites.

Vets for Pets is part of Pets at Home, and this is a multi-site leadership role with a focus on operational consistency, colleague support and business growth.