Veterinary Receptionist

About the Role

You will be joining a receptionist role that is contractually based at one site, but you'll work across Abingdon Vets for Pets, Oxford Vets for Pets and Didcot Vet for Pets. Because duties are shared between the sites, complete flexibility to travel between all locations is essential, and having a valid driving licence with your own transport would be advantageous.

The role is built around excellent client service, smooth front-of-house support and strong teamworking. You'll be handling a busy mix of reception, bookings, payments and day-to-day practice administration while acting as a key link between clients and the clinical team.

This is a full-time position for 40 hours per week, including 1 in 4 weekends. Part-time hours will also be considered, and shift patterns can be discussed to help support work-life balance.

Key Responsibilities

• Welcome clients and support them throughout their visit, while helping ensure a positive experience for them and their pets.
• Act as a link between clients and the clinical team, helping communication run smoothly across the practice.
• Manage bookings, payments, recalls, care plans, insurance and ID chip registration.
• Use the online booking system and keep the practice running efficiently day to day.
• Carry out cashing up, end-of-day checks and wider administrative duties.
• Build good relationships with clients, their pets and colleagues across all three sites.

Requirements

• Ability to work well as part of a team and on your own initiative.
• Strong customer service focus and commitment to high standards of patient care.
• Friendly, approachable, kind, caring and professional manner.
• Strong communication skills.
• Good IT skills, with training provided.
• Ability to stay calm and composed under pressure.
• Reliable with strong attention to detail.
• Previous veterinary reception experience is desirable but not essential.
• Ability to work across all three sites, with a valid driving licence and access to your own transport advantageous.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room.
• Access to discounts and cashbacks.
• In-house career development opportunities.
• Pension.
• Holiday allowance.
• Part-time hours considered.
• Shift patterns can be discussed.

About the Practice

This role sits within Vets for Pets and covers three practices: Abingdon Vets for Pets, Oxford Vets for Pets and Didcot Vet for Pets. The vacancy is advertised with a view location and practice link for Abingdon, with work carried out across all three sites.

The advert also highlights a commitment to diversity, inclusion and removing barriers so people from all backgrounds can contribute and develop within the business.