Receptionist – Part Time

About the Role

As a part-time receptionist at Vets Now Swansea, you’ll be the first point of contact for pet owners during veterinary emergencies. Working evening and overnight shifts (18:00–00:00), you’ll be at the heart of an emergency and critical care service that serves over 1,700 veterinary practices across the UK. The rota is split across four weeks with a mix of shifts—some weeks lighter than others—giving you genuine work-life balance whilst working within an established emergency hospital.

You’ll join a highly skilled emergency team in a 24/7 setting where compassion and efficiency matter equally. This is not a corporate job-board role; it’s a real position within Vets Now’s dedicated Swansea ECC clinic, where your communication skills and calm presence directly support both anxious clients and the clinical team.

Key Responsibilities

• Answer emergency calls and greet clients arriving at the clinic, managing the initial contact experience during stressful situations
• Process financial transactions accurately and efficiently
• Relay critical patient and client information to the veterinary team, including updates on animals en route to the clinic
• Perform administrative duties to support the smooth running of the clinic
• Support the team during high-pressure emergency scenarios

Requirements

• Strong communication skills and ability to remain calm under pressure
• Reliable and flexible approach to shift work (evenings and overnight hours)
• Ability to handle customer interactions with empathy and professionalism
• Competence with administrative and financial tasks

Benefits

• Hourly rate: £12.60 per hour
• 7 weeks pro-rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You rewards gateway with discounts and cashback from 100+ retailers
• £780 pro-rata CPD allowance
• 10 hours paid CPD time annually (pro-rata)
• Family-friendly policies including sick pay, maternity, paternity, and adoption support
• Pension contributions: 5% employee / 3% employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service benefit of two times annual salary
• Flexible shift opportunities—apply for as few or as many shifts as suits your lifestyle

About the Practice

Vets Now is the UK’s leading emergency pet care provider, operating 60+ dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. The Swansea clinic is one of their ECC facilities, staffed by highly skilled emergency veterinarians and support team members committed to delivering compassionate care when pets need it most.

The organisation is an inclusive employer actively welcoming applications from candidates of all backgrounds. As a Disability Confident Employer, they encourage applications from candidates with disabilities and health conditions, and are committed to providing reasonable adjustments throughout recruitment.