Pet Health Advisor

About the Role

This Pet Health Advisor position is built around exceptional customer service and keeping the practice running smoothly. You will be the first point of contact for clients, helping to create a calm, organised and professional experience from the moment they arrive or get in touch.

The role is full-time at 35 hours per week, with evenings and weekends included. The rota typically covers 3 full days per week from 8:30am to 7:00pm on a rotating rota, plus 1 in 3 weekends, with Saturday 9am to 6pm and Sunday 10am to 4pm. Flexibility for rota changes and absences is required, and overtime will be needed.

Full training is provided, along with ongoing support, and the role is suited to someone who enjoys working with people, pets and a busy team environment.

Key Responsibilities

• Act as the first point of contact for clients in person and over the phone
• Welcome clients and their pets and support them throughout their visit
• Manage appointments and answer client queries
• Handle calls and digital enquiries
• Work closely with the veterinary team to support the client journey
• Maintain accurate records and carry out administrative support tasks
• Help keep the practice organised and running smoothly

Requirements

• Exceptional customer service experience is essential
• Proven experience in a customer-facing role
• Confidence communicating clearly, face to face and over the phone
• Ability to stay calm, compassionate and organised under pressure
• Strong organisational skills and confidence using computers, email and digital systems
• Ability to juggle multiple priorities in a busy, fast-paced environment
• A friendly, approachable and professional manner
• Interest in working with animals and supporting a caring profession

Benefits

• Starting salary of £12.71 per hour during training
• Salary progression after initial training based on performance, with annual performance-based reviews thereafter
• Pension scheme
• 20% colleague discount at The Vet Group, Pets at Home and Groom Room
• Access to a wide range of discounts and cashback offers
• Ongoing learning and CPD opportunities through the Vets4Pets Learning Academy
• Additional practice-specific benefits shared during the recruitment process

About the Practice

This role is based at Vets4Pets Fort Kinnaird in Edinburgh, at Unit 1 Fort Kinnaird Retail Park, Newcraighall Road, EH15 3RD. The practice is part of the Vets4Pets brand.

The position supports a busy veterinary practice and is focused on delivering a strong client experience while helping the clinical team day to day.