Veterinary Receptionist

About the Role

You’ll be the first point of contact for clients and their pets at Abington Park Vets, a well-established small animal practice in Northamptonshire. This full-time, 40-hour-per-week role is all about delivering warm customer care, managing the diary smoothly, and keeping things running like clockwork in a busy environment. You’ll work alongside a large, supportive team of 13 vets (many with advanced certificates), 18 registered nurses, and support staff who all pull together to provide excellent care.

Northamptonshire offers a fantastic blend of countryside charm and easy access to major cities—great for work-life balance with plenty of sporting, recreational, and cultural activities on your doorstep.

Key Responsibilities

• Acting as the primary point of contact between clients and the clinical team, ensuring a positive first impression
• Meeting, greeting, and welcoming clients and their pets
• Booking appointments and managing the practice diary efficiently
• Handling telephone and email enquiries promptly and professionally
• Processing payments for services and products
• Managing cash handling and end-of-day banking procedures
• Maintaining a clean, safe, and welcoming environment for clients and pets

Requirements

• Excellent communication skills, both written and verbal
• A warm, compassionate, and approachable demeanour
• Ability to multitask and stay organised in a fast-paced setting
• Strong customer service focus
• Experience in a similar role is desirable but not essential—enthusiasm and willingness to learn matter most

Benefits

• Competitive salary: up to £25,484.72 per annum
• 6.6 weeks’ annual leave
• Additional paid leave on your birthday
• Enhanced family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits reward gateway with discounts and cashback from hundreds of retailers
• Pension scheme
• Discounted staff pet care

About the Practice

Abington Park Vets is a well-resourced small animal practice located on Wellingborough Road in Northampton, part of the IVC Evidensia group. The practice treats dogs, cats, small pets, and is both exotic-friendly and rabbit-friendly, reflecting its commitment to diverse small animal care. The team comprises 13 veterinary surgeons (the majority holding advanced certificates), 18 registered veterinary nurses, 4 student veterinary nurses, 4 kennel assistants, and a laboratory technician—a solid foundation for delivering high-quality medicine and mentoring newer team members.

As part of IVC Evidensia, the practice benefits from corporate support, professional development resources, and a group-wide commitment to animal welfare and employee wellbeing.