Veterinary Receptionist

About the Role

You'll be the first point of contact for clients at Cliffe Vets, a well-established mixed practice serving the Lewes community with dedicated small animal, farm, and equine departments. This part-time position splits your week between two locations: Mondays and Tuesdays at Ringmer Surgery, then Thursday afternoon and Friday at Lewes Surgery, with Saturday shifts at Lewes. You'll need a full driving licence to travel between sites. Based in the historic market town of Lewes—just 10 miles from vibrant Brighton—you'll work alongside experienced veterinarians, animal technicians, and a tight-knit support team. Several colleagues are pursuing post-graduate qualifications, creating an environment where professional growth is actively encouraged.

Key Responsibilities

• Greet and interact with clients with a welcoming, professional, and compassionate manner
• Manage appointment bookings and client queries
• Process payments and handle transactions accurately
• Support the practice with general administrative tasks as directed by the Practice Manager, Clinical Director, or Head Nurse
• Maintain high standards of customer service across both Ringmer and Lewes surgeries

Requirements

• Experience in a customer-facing role with strong attention to detail
• Ideally previous experience working in veterinary reception
• Excellent communication skills and professional manner
• Ability to multitask effectively in a busy environment
• A collaborative, team-focused approach with openness to feedback
• Full driving licence (essential for travelling between surgeries)
• Proactive attitude and willingness to support colleagues

Benefits

• 6.6 weeks' annual leave (FTE)
• Additional annual leave for your birthday
• Increasing annual leave through length of service
• Enhanced family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development through IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits and access to hundreds of participating retailer discounts and cashback

About the Practice

Cliffe Vets is a well-established mixed practice based on Cliffe High Street in Lewes, East Sussex. The practice operates dedicated small animal, farm, and equine departments, serving a diverse client base with a supportive, professional team. The practice is part of IVC Evidensia, the UK and Europe's leading veterinary care group comprising over 900 practices and referral hospitals. IVC Evidensia is committed to creating environments where teams grow in confidence and capability at every career stage, with investment in learning, innovation, and wellbeing at the heart of their approach.