Receptionist

About the Role

As a Receptionist at Creature Comforts, you'll be the warm welcome that greets every client and pet through the door. This full-time permanent role sits at the heart of a busy small animal practice in Putney, London, where you'll manage the daily flow of appointments, answer phones, and ensure every interaction reflects the practice's commitment to outstanding service.

You'll work alongside highly skilled veterinary professionals in a beautiful clinic that puts people and animals first. Your organisational flair and genuine love of animals will make a real difference to clients' experience and the smooth running of the practice.

Key Responsibilities

• Greet clients and their pets warmly and make them feel welcome from arrival
• Answer phones, respond to emails, and manage the practice calendar with accuracy and friendliness
• Schedule and confirm appointments, send reminders, and handle enquiries professionally
• Process payments and manage billing with efficiency and care
• Maintain organised, confidential client records and a tidy reception area
• Assist pet owners with bookings and help them understand treatment plans and follow-up care
• Support veterinarians and nurses to ensure smooth clinic operations
• Collaborate with the team on clinic events, promotions, and community outreach activities
• Address client concerns promptly and find creative solutions to enhance satisfaction

Requirements

• A genuine love for animals
• Excellent communication and customer service skills
• Strong organisational ability and attention to detail
• Proficiency with phone systems, scheduling software, and basic IT
• Ability to remain calm and professional in a fast-paced environment
• Willingness to go the extra mile to support clients and the team

Benefits

• 200 hours annual leave, plus your birthday off after one year
• Salary sacrifice pension scheme provided by Nest
• Regular company social events
• Working in a beautiful clinic alongside highly skilled veterinary professionals
• Part of a people and animal-first culture with room to grow and learn
• A secure and growing business

About the Practice

Creature Comforts is a small animal veterinary practice located in Putney, London. The practice is built on a people and animal-first culture, bringing together highly skilled veterinary professionals in a beautiful clinic setting. They are committed to providing top-notch service and care to pets and their owners.