Laboratory Administrator

About the Role

Axiom Veterinary Laboratory, part of CVS Group, is a busy diagnostic pathology facility serving veterinary practices across the UK and internationally. You'll join the Sample Reception team as a Laboratory Administrator, responsible for unpacking and accurately logging veterinary sample submissions into their laboratory information management system (LIMS). This is a full-time permanent role working a two-week alternating shift pattern, with early starts (some shifts begin at 05:00) and includes Saturday working.

The role requires focus and composure under pressure, with excellent customer service at its heart. No prior laboratory experience is necessary; comprehensive training will be provided in all procedures. You'll be part of a small team contributing directly to ensuring test requests are distributed promptly and results delivered swiftly to client practices.

Key Responsibilities

• Unpacking, checking, and recording details of newly received submissions against submission forms
• Transferring information from submission forms to the LIMS accurately and efficiently
• Numbering, racking, and preparing samples for distribution to relevant laboratory departments
• Receiving, checking, and distributing incoming supply deliveries to appropriate departments
• Organising shipment of laboratory consignments to external addresses, including clients and referral laboratories
• Handling incoming telephone calls and transferring to appropriate colleagues
• Making outgoing calls to clients and processing both internal and external emails
• Receiving and processing results from referral laboratories
• Contributing to the quality system, including data entry checks and recording client feedback

Requirements

• Fast and precise data entry skills with keen attention to detail
• Basic computing knowledge including Word, Outlook, and Excel
• Excellent communication skills with ability to interact effectively at all levels
• Ability to plan, organise, and prioritise workload independently
• Confident understanding and following of Standard Operating Procedures
• Ability to work as part of a small team while liaising with wider CVS company staff
• Professional attitude and behaviour; capacity to work under own initiative on routine tasks
• Flexibility required within contracted hours; early starts essential for this role
• Right to Work in the UK (visa sponsorship not available for this role)

Benefits

• Five weeks' annual leave entitlement plus bank holidays
• Industry-leading Sharesave scheme access
• Health Shield cover scheme
• Enhanced maternity, paternity, and adoption leave
• Discounted pet healthcare
• Employee Assistance Programme with mental health and wellbeing support resources

About the Practice

Axiom Veterinary Laboratory is a diagnostic pathology facility and part of CVS Group, one of the UK's leading veterinary healthcare providers. The laboratory serves a large client base of veterinary practices across the country and internationally, providing top-quality clinical testing services. CVS Group is committed to fostering an inclusive workplace where diversity is celebrated and every team member is empowered to perform at their best.