Operations Manager

About the Role

You'll step into a leadership position overseeing day-to-day operations across dispensary, warehouse and inventory functions. This is a hybrid role based in Diss, Norfolk, working 40 hours per week with weekend availability. You'll lead large operational teams, champion a culture of accountability and continuous improvement, and ensure safe, efficient, customer-focused service delivery in a regulated environment.

This is an exciting opportunity to make a tangible impact on service quality, compliance and customer experience while developing high-performing teams and driving measurable performance improvements.

Key Responsibilities

• Lead, coach and develop teams across dispensary, warehouse and inventory operations
• Drive performance, accuracy and productivity through KPIs, planning and process improvement initiatives
• Ensure high standards of compliance, safety and operational control in a regulated environment
• Partner with colleagues across the business to improve service delivery and customer outcomes
• Build a positive, accountable culture focused on quality, team development and continuous improvement

Requirements

• Proven experience leading large operational teams in logistics, warehousing or production environments
• Strong compliance knowledge and experience working to quality assurance standards, SOPs and regulatory requirements
• Experience leading leaders, with responsibility for managers, team leaders and supervisors across multiple functions
• Demonstrated people leadership skills that set the tone on culture, keep teams engaged, and prioritise customer outcomes
• Track record of managing operational performance through SLAs, KPIs, workforce planning and service delivery metrics
• Knowledge of warehouse or inventory systems, ideally WMS or JDA, with ability to support system development and continuous improvement
• Strong understanding of compliance, SOPs, quality standards and safe operational practices
• Confident decision-maker who uses data and insight to solve problems and improve performance

Benefits

• Company pension scheme with employee contributions matched by CVS up to 6% of qualifying earnings
• Save As You Earn share scheme with option to buy discounted CVS shares
• Flexible holiday: buy up to two extra weeks or sell up to one week through the holiday scheme
• Free 24/7 employee assistance support for colleagues and their families
• Health cash plan plus savings on gym membership, bikes and electric or plug-in hybrid cars
• Colleague discounts on vet treatment bills, cost-price drugs and Animed products, medicines and food

About the Company

CVS Group Plc is a major veterinary services provider operating across the UK. The role sits within CVS UK Ltd, a logistics-focused division handling dispensary, warehouse and inventory operations for the wider group.