Small Animal Veterinary Receptionist

About the Role

You'll be the welcoming heart of Three Valley Vets in Fivemiletown, managing the flow of calls, appointments, and client interactions that keep a small animal practice running smoothly. This part-time role offers 12 hours per week across weekday shifts (Monday to Friday, 09:00 to 18:00) with occasional Saturday cover, making it ideal for anyone seeking flexible hours without the demands of a full-time commitment.

As a small animal practice serving the local community, you'll interact with pet owners during both routine visits and emotionally charged moments, requiring genuine empathy alongside professional efficiency. You'll work within a CVS-owned practice, meaning access to a nationwide network of over 8,000 professionals and structured career development pathways tailored to receptionists.

Key Responsibilities

• Answer incoming calls promptly and schedule appointments using the practice's system
• Greet clients and register new pet owners with a warm, professional welcome
• Respond to client queries via phone, email, and in-person interactions
• Process insurance claims and manage related documentation
• Dispense medications as directed
• Handle payments and process financial transactions accurately
• Provide emotional support to clients during distressing situations while maintaining professionalism
• Manage patient records using the in-house system
• Liaise with other veterinary practices when needed to address patient enquiries
• Handle debt collection and refund-related calls professionally

Requirements

• Previous receptionist experience is essential; veterinary experience is desirable but not required
• Strong communication skills with a genuine ability to empathise with clients
• Proven customer service experience with the public
• Resilience and composure when handling emotional or difficult situations
• Proficiency in Microsoft Office and database systems
• Positive attitude and collaborative teamwork abilities
• Right to work in the UK (visa sponsorship is not available for this role)

Benefits

• Salary in line with National Minimum Wage
• Five weeks' annual leave per annum (pro rata), plus bank holidays
• Staff discount on veterinary bills and pet care
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway with structured professional development and training courses
• Access to CVS's network of 500+ practices and career progression opportunities

About the Practice

Three Valley Vets is part of CVS Group Plc, one of the UK's leading veterinary groups with over 500 practices and 8,000+ dedicated professionals. The practice is committed to putting pets first and providing excellent animal care at every touchpoint. As a CVS-owned practice, you'll benefit from a supportive community, structured training, and clear career pathways.

Located in Fivemiletown (25-27 Main Street, BT75 0PG), the practice serves the local small animal community. CVS is dedicated to fostering an inclusive workplace where diversity is celebrated and every team member can perform at their best.