Technical Support Nurse

About the Role

This is a permanent, full-time position based in Newcastle with Vet Direct, a division of CVS Group plc. You'll be supporting veterinary practices across the UK by providing technical expertise on equipment, products, and consumables. Rather than working hands-on in a clinic, you'll focus on helping customers understand and get the most from their purchases through training, documentation, and responsive problem-solving.

You'll build comprehensive knowledge libraries, develop training materials like videos and guides, and coordinate equipment loans and warranty queries with manufacturers. This role combines customer support with product expertise, making it ideal if you want to use your nursing background in a different way.

Key Responsibilities

• Develop and maintain technical knowledge resources for Vet Direct's equipment and product range
• Provide technical support and hands-on training to customers with confidence and accuracy
• Create learning materials including videos, training guides, and support documentation
• Coordinate equipment loan services and manage liaisons with manufacturers for technical queries and warranties
• Identify recurring equipment issues and propose solutions to the purchasing team
• Assist customers with repairs and troubleshooting through phone, email, and other channels
• Collaborate with purchasing and marketing teams to improve product selection and training resources
• Mentor colleagues and customers, fostering a learning environment

Requirements

• Registered Veterinary Nurse (RVN) qualification
• Excellent communication skills, both written and verbal
• Customer-focused approach with professional and empathetic manner
• Strong organisational skills and ability to prioritise effectively
• Proactive problem solver with attention to detail
• Commitment to continuous professional development

Benefits

• Competitive salary of £31,160
• Up to 7.6 weeks of annual leave including bank holidays
• Pension matched to 6%
• Health cash plan and flexible benefits
• Option to buy or sell annual leave
• Supportive, inclusive workplace environment

About the Practice

Vet Direct is an integral division of CVS Group plc, an international leader in veterinary services. The business operates as a one-stop shop for veterinary practices, supplying consumables, uniforms, instruments, and equipment. CVS Group is committed to inclusivity and diversity, ensuring a supportive environment where all team members can thrive.