Veterinary Receptionist

About the Role

This is a full-time permanent receptionist position based at Market Hall Vets in St Clears and Kilgetty. You'll work 40 hours per week, with shifts between 8:00am and 6:00pm, including a share of Saturday mornings (8:30am to 1:00pm). As the front-of-house team member, you'll be the first point of contact for clients and their pets, creating a warm and welcoming experience every single time.

You'll be joining CVS Vets, part of one of the UK's largest veterinary groups with over 500 practices and 8,000 dedicated professionals. Your role sits at the heart of the practice, balancing efficient administration with genuine compassion for clients during sometimes distressing moments.

Key Responsibilities

• Answer incoming calls and schedule appointments efficiently
• Respond to client queries via phone, email, and face-to-face with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathetic support to clients during challenging situations, maintaining professionalism
• Use the in-house patient management system efficiently
• Liaise with veterinary staff to address patient needs and queries
• Handle debt and refund management, including relevant phone calls
• Ensure every client feels welcomed and valued throughout their visit

Requirements

• Previous experience as a receptionist (veterinary experience is a bonus but not essential)
• Resilience and ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience working with the public
• Positive attitude and excellent teamwork abilities
• Proficiency in Microsoft Office and database systems
• Right to Work in the UK (visa sponsorship not available for this role)

Benefits

• Salary aligned with National Minimum Wage
• Five weeks' annual leave (pro rata) plus bank holidays
• Long Service Award: one extra day of annual leave for each year of service, up to five additional days
• Staff discount on veterinary bills and care
• Staff discount on Animed Direct online dispensary for pet medicines, products, and food
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway offering structured professional development and training
• Inclusive workplace committed to diversity and supporting all team members

About the Practice

CVS Vets operates one of the UK's most extensive veterinary networks, with over 500 practices and more than 8,000 dedicated professionals. The group's mission is simple: to provide the best possible care for animals, guiding everything they do. Market Hall Vets in St Clears and Kilgetty is part of this supportive community, where staff are encouraged to be their true selves and perform at their best.

The practice is committed to fostering an inclusive workplace that reflects the diverse communities it serves, with a clear focus on putting pets first in every decision.