About the Role
This is a 6 month fixed term contract for a Social Media and Community Executive supporting CVS Vets' organic social activity and community engagement work. The role is remote, with opportunities available across the UK, and sits within the marketing team.
You will work alongside the Social Media and Community Manager, the Small Animal Marketing Lead and wider colleagues to create content, manage day to day interactions and help strengthen CVS Vets and Animed channels. It is aimed at someone who enjoys content creation, audience engagement and working with practices to bring stories, campaigns and local activity to life.
The role also involves tracking performance, spotting trends and helping practices make the most of their local social presence through guidance, assets and templates.
Key Responsibilities
- Plan, schedule and publish social media content across Facebook, Instagram and emerging platforms using tools such as Sprout Social.
- Create on brand content including pet care advice, practice stories, team stories, seasonal campaigns, graphics, photography, video, reels and social copy.
- Work with veterinary practices and internal teams to gather content, case studies and success stories.
- Keep content aligned with brand guidelines, tone of voice and compliance requirements.
- Support content creation and publishing for Animed social channels when needed.
- Manage comments, messages and customer enquiries in a professional and timely way.
- Monitor reviews, brand mentions, customer sentiment and online conversations, escalating complaints, clinical concerns and sensitive issues through the correct channels.
- Help practices improve their local social media presence with guidance, campaign assets and templates.
- Track and report on reach, engagement, follower growth and content effectiveness.
- Monitor competitor activity and industry trends to spot opportunities for better content performance and stronger engagement.
Requirements
- 1 to 3 years' experience in a social media, digital marketing or content focused role.
- Experience managing platforms including Facebook, Instagram, TikTok and LinkedIn.
- Strong copywriting and content creation skills.
- Experience creating social graphics, images and short form video content.
- Understanding of social media trends and best practices.
- Experience with scheduling and analytics tools such as Sprout Social, Hootsuite or Meta Business Suite.
- Strong organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and priorities effectively.
- Previous experience in a fast paced environment.
- Desirable experience includes Canva, Adobe Creative Suite, community management, customer engagement and knowledge of the veterinary, pet care or animal health sector.
Benefits
- Salary up to £35,000 DOE.
- 6 weeks leave a year, made up of 5 weeks annual leave plus Bank Holidays or equivalent time off.
- Buy and sell holiday scheme.
- Health cash plan.
- Flexible benefits including discounted gym membership and childcare vouchers.
About the Practice
CVS Veterinary Group describes itself as an international integrated veterinary services provider, with services delivered through veterinary practices, diagnostic laboratories and an e-commerce division.
The role supports CVS Vets and Animed activity, with the business saying its success comes from the passion of its people and a focus on putting pets first.
