Laboratory Administrator

About the Role

Axiom Veterinary Laboratory, part of CVS Group, is a thriving diagnostic pathology facility serving veterinary practices across the UK and internationally. You'll join a dynamic sample reception team as a Laboratory Administrator, working Tuesday to Friday 06:00-12:00 and Saturday 05:00-11:00 (30 hours per week). This role suits early risers who thrive under pressure and enjoy delivering excellent customer service.

No prior laboratory experience is required; comprehensive training will be provided in all procedures. You'll be the crucial first point of contact for sample submissions, ensuring test requests are processed swiftly so results reach client practices without delay.

Key Responsibilities

• Unpack, check, and record newly received veterinary sample submissions against submission forms
• Transfer submission data to the laboratory information system (LIMS) accurately and efficiently
• Number, rack, and prepare samples for distribution to relevant laboratory departments
• Receive incoming supply deliveries and distribute stock to appropriate departments
• Organise shipment of laboratory consignments to external addresses including clients and referral laboratories
• Handle incoming telephone calls professionally and transfer to relevant colleagues
• Make outgoing calls to clients and manage internal and external emails
• Receive and process results from referral laboratories
• Support the quality system through data entry checks and client feedback recording

Requirements

• Fast and precise data entry skills with strong attention to detail
• Basic computing knowledge including Microsoft Word, Outlook, and Excel
• Excellent communication skills to interact effectively with clients and staff at all levels
• Ability to plan and organise your own workload and prioritise when necessary
• Confidence in understanding and following Standard Operating Procedures
• Ability to work independently for routine tasks and know when to seek advice
• Flexibility with working hours as required
• Right to Work in the UK (visa sponsorship not available for this role)

Benefits

• Salary in line with National Minimum Wage
• Five weeks' annual leave (pro rata) plus bank holidays
• Industry-leading Sharesave scheme
• Health Shield cover scheme
• Enhanced maternity, paternity, and adoption leave
• Discounted pet healthcare
• Employee Assistance Programme with mental health and wellbeing support

About the Practice

Axiom Veterinary Laboratory is a busy diagnostic pathology facility and part of CVS Veterinary Group. The laboratory provides top-quality clinical testing services to a large client base of veterinary practices across the country and abroad, with a committed team focused on rapid turnaround and accurate results.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. The company is committed to building a workforce that reflects the diverse communities it serves.