Receptionist

About the Role

This is a permanent part-time receptionist role working 23.5 hours per week across Tremain Witney and Carterton practices. You'll be the friendly face greeting clients, managing appointments, and ensuring every patient and owner feels welcomed and cared for from the moment they walk through the door. The role includes one Saturday in four on rota.

Based next to Church Green in Witney, with a smaller practice in central Carterton, you'll work alongside a dedicated team of vets, nurses and receptionists who share a genuine commitment to exceptional client and patient care. The practice takes time to listen, guide and reassure clients at every stage of their pet's journey.

Key Responsibilities

• Manage incoming calls, schedule appointments and handle enquiries via phone, email and in-person
• Greet and register new clients, creating a warm welcome for every visitor
• Process and manage insurance forms accurately and efficiently
• Dispense medications as required and process payments
• Provide empathy and emotional support to clients during stressful situations while maintaining professionalism
• Organise patient records using the in-house system efficiently
• Liaise with the veterinary team to address client queries and patient needs
• Handle debt and refund management including phone calls when necessary
• Cover sickness and holiday absences when needed with advance notice

Requirements

• Previous receptionist experience is essential, with veterinary practice experience preferred
• Strong communication skills and genuine empathy for clients and animals
• Resilience to handle emotional situations with grace and professionalism
• Excellent customer service skills and experience working with the public
• Positive attitude and strong teamwork abilities
• Proficiency in Microsoft Office and database systems
• Right to work in the UK (visa sponsorship not available for this role)

Benefits

• Salary at National Minimum Wage
• Five weeks annual leave (pro rata) plus bank holidays
• Long Service Award: one extra day of annual leave for each year of service, up to 5 additional days
• Staff discount on veterinary bills and care
• Discount on Animed Direct online dispensary for pet medicines and products
• Employee Assistance Programme for confidential wellbeing support
• Receptionist Careers Pathway offering structured development and training courses

About the Practice

Tremain Veterinary Centre is part of CVS Veterinary Group, one of the UK's leading veterinary groups with over 500 practices and 8,000 devoted professionals. CVS is committed to providing the best possible care for animals and building a supportive community focused on putting pets first. The practice operates with a dedication to client and patient care, investing time in listening, guidance and reassurance at every stage of a pet's journey.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering team members to perform at their best. The company is committed to building a workforce that reflects the diverse communities it serves.